Healthcare Switchboard Operator – 24/7 Support

GV Health; Greater Shepparton; In loco; AUD 48.000 - 62.000; Part-time

Vantaggi offerti da questo lavoro

Salary packaging

Staff parking

Discounted leisure memberships

Flexible work practices

Additional leave

Paid parental leave

Professional development

Descrizione del lavoro

GV Health Switchboard Services at Graham Street Campus operates 24 hours a day, 7 days a week, handling around 1000 calls per day and coordinating Emergency Response codes to support patient care.

We are seeking a dedicated Switchboard Operator to join a fast-paced team, where accuracy, confidentiality, and high-quality communication are essential in servicing patients and staff across all shifts.

Competenze

• Efficient and courteous response to telephone calls using best practice techniques and redirection.
• Experience using a Switchboard or Health Information Systems.
• Ability to organise tasks and environment with minimal supervision and under competing demands.
• Capacity to interact professionally with staff and consumers while maintaining confidentiality and patient privacy.

Mansioni

• Manage 24/7 switchboard operations and ensure accurate call handling.
• Coordinate notification of Emergency Response codes when required.
• Maintain high-quality, efficient communication services across shifts.
• Be rostered on a 24-hour, 7-day rolling roster and assist in training new staff.

Conoscenze

Telephone etiquette

Switchboard experience

Organisation skills

Confidentiality & privacy

Strumenti

Switchboard software

Health Information Systems

Descrizione del lavoro

Employment type: Pemanent Part-Time and Casual

Hours per fortnight: 11.5

Location: Graham Street Shepparton

For a confidentialconversation please contact: Stacey Bowles on *************@gvhealth.org.au or PH: 03 4804 4***

About the role and our department:

Our Switchboard is the central point for all external and internal calls at Graham Street Campus, making it the heart of our organisation's communication. We don't rest because health doesn't. Our Switchboard operates 24 hours a day, 7 days a week, ensuring that our community has access to the assistance they need. Within a single 24 hour period, our Switchboard Service team answers and redirects approximately 1000 calls, keeping things running smoothly for our patients and staff. When the seconds matter most, our Switchboard Services team is responsible for coordinating the notification of Emergency Response codes.

We are seeking a dedicated and skilled Switchboard Operator to be part of our team, ensuring seamless communication and efficient services around the clock. As a Switchboard Operator, you will be at the forefoot of our communication network, responsible for maintaining high-quality and efficient services.

The Switchboard is staffed 24 hours a day, 7 days a week and it is expected that staff are available to be rostered on a 24 hour, 7 day rolling roster.

All staff at GV Health will be required to assist in the training of new staff members. This will aid in the continuity of service with GV Health.

If you thrive in a fast-paced, high-stakes environment and want to be part of a team that plays a critical role in healthcare, GV Health Switchboard Services is the place for you. Join us and be part of something meaningful - where your communication skills truly make a difference.

Succesfull candidate will have:

• Ability to provide an efficient and courteous response to all telephone calls (using best practice techniques), and redirect calls appropriately
• Experience using a Switchboard or in Health Information Systems
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy

You can view the Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'.

How to apply:

External applicants: please click ‘apply now’ to submit your application.

Current employees: please submit your application through the Employee Login on the Careers page. Internal applications can only be accepted via your employee profile: https://careers.gvhealth.org.au/

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women’s and Children’s, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Our region:

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities.

Generous salary packaging, subsidisedstaff parking and discounted leisure memberships

• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential Employee Assistance Program for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.

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