Swim School Performance & Capability Officer

Glen Eira City Council; City of Melbourne; On-site; AUD 52,000 - 55,000; Part time

Benefits offered by this job

Part-time role

Hourly pay plus super

Job summary

Glen Eira City Council is seeking a Swim School Performance & Capability Officer in Bentleigh East, VIC. The role focuses on developing and coaching Swim School staff to build a high‑performing team and exceptional customer experiences.

You will coordinate training, onboarding, mentoring and development programs, working closely with Swim Teachers, Shift Supervisors and leaders. This is a part‑time opportunity located at one of Melbourne's leading Swim School programs.

Qualifications

• Experience in aquatics/ Swim School environment.
• Ability to coach, mentor and develop staff to improve performance.
• Experience designing/delivering training, onboarding and professional development programs.
• Knowledge of adult learning principles and coaching methodologies.
• Strong planning, organisation and time management skills.
• Excellent communication and stakeholder engagement.

Responsibilities

• Design, implement and improve staff development frameworks and onboarding programs.
• Deliver coaching, mentoring and practical development opportunities to Swim School staff.
• Support staff to improve lesson delivery, class management and student engagement.
• Coordinate development initiatives with Aquatics leadership.
• Support internal career progression from Swim Teacher to supervisory roles.
• Maintain training records and monitor completion requirements.
• Analyse participation and progression data to identify opportunities for improvement.
• Promote consistent teaching standards across Swim School programs.

Skills

Coaching ability

Staff development

Training delivery

Adult learning

Time management

Communication

Education

First Aid & CPR

Teacher of Swimming & Water Safety

Swimming Coach qualifications (desirable)

Tools

Training platforms

Centre management systems

Microsoft Office

Job description

Swim School Performance & Capability Officer

Glen Eira City Council - Bentleigh East VIC

• Lead Swim School capability and professional development initiatives across GESAC and Carnegie Memorial Swimming Pool.
• Part-time opportunity, 22.8 hours per week
• $38.09 per hour + Superannuation.
• Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
• Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
• Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and professional development.

About the Role

As the Swim School Performance & Capability Officer, you will drive the development, coaching and performance of Swim School staff to build a skilled, confident and high-performing workforce. Working closely with Swim Teachers, Shift Supervisors and leaders, you will provide coaching, feedback and development opportunities that enhance teaching quality, consistency and staff capability.

You will play a key role in creating a culture of continuous learning and professional growth by coordinating training, onboarding, mentoring and development programs that support both staff success and exceptional customer experiences.

This is an exciting opportunity for an experienced aquatics professional who is passionate about developing people, improving teaching outcomes and supporting the ongoing growth of one of Melbourne's leading Swim School programs.

Key Responsibilities

• Capability Development: Design, implement and continuously improve staff development frameworks, onboarding programs and ongoing learning opportunities.
• Coaching and Mentoring: Deliver coaching, mentoring and practical skills-based development opportunities to Swim School staff.
• Teaching Excellence: Support staff to improve lesson delivery, class management and student engagement while maintaining high teaching standards.
• Training Coordination: Identify capability gaps and coordinate targeted development initiatives in partnership with the Aquatics leadership team.
• Career Pathways: Support internal career progression opportunities from Swim Teacher through to supervisory and leadership positions.
• Compliance and Record Keeping: Maintain training records, competency assessments and professional development documentation while monitoring training completion requirements.
• Program Improvement: Analyse participation, progression and retention data to identify opportunities for staff and program improvement.
• Quality Assurance: Promote consistent teaching standards and program quality across all Swim School programs.
• Stakeholder Collaboration: Work closely with Swim School leaders and key stakeholders to align development initiatives with operational needs and priorities.
• Reporting and Insights: Provide accurate reporting and evidence-based recommendations relating to staff capability, training compliance and student progression outcomes.

We Are Looking For

• A People Developer: Someone who is passionate about coaching, mentoring and helping others achieve their potential.
• An Aquatics Professional: Someone with a strong understanding of learn-to-swim programs and student development pathways.
• A Strong Communicator: Someone who can build positive relationships with staff, leaders and stakeholders across the organisation.
• A Continuous Improver: Someone who enjoys identifying opportunities to enhance teaching quality, staff capability and program outcomes.
• An Organised Coordinator: Someone who can manage multiple projects, training initiatives and competing priorities.
• A Customer-Focused Professional: Someone who understands the connection between staff development, teaching excellence and exceptional customer experiences.

Skills and Experience

• Demonstrated experience within an aquatics and/or Swim School environment.
• Proven ability to coach, mentor and develop staff to improve performance outcomes.
• Experience designing, delivering and coordinating training, onboarding and professional development programs.
• Knowledge of adult learning principles, coaching methodologies and competency-based training approaches.
• Strong planning, organisation and time management skills.
• Excellent communication, relationship-building and stakeholder engagement skills.
• Experience analysing participation, progression and training data to identify trends and opportunities.
• Strong problem-solving, negotiation and conflict-resolution skills.
• Proficiency in training platforms, centre management systems and Microsoft Office applications.
• Commitment to continuous improvement, customer service and maintaining confidentiality.

Qualifications

• Current First Aid and CPR Certificate.
• Teacher of Swimming and Water Safety Certificate.
• Teacher of Swimming Extension qualifications (desirable).
• Swim Coaching qualifications (desirable).
• Relevant tertiary qualifications and/or demonstrated experience within the aquatic, leisure, training or recreation industry.

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

• Employee Working with Children Check
• National Police Check
• Evidence of right to work in Australia
• Reference checks

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation.

As a Council, we are committed to:

• Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
• Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, and LGBTIQA+ and gender-diverse people.
• Reconciliation and supporting Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer at ************@gleneira.vic.gov.au.

We value the knowledge, skills and talents that all people can share with our workforce and community.