Venues Booking Supervisor

Glen Eira City Council; City of Glen Eira; On-site; AUD 55,000 - 57,000; Part time

Job summary

Glen Eira Leisure is seeking a Venues Booking Supervisor to coordinate venue hire bookings across aquatic, fitness, recreation and community spaces. You will be the primary contact for enquiries from schools, clubs and businesses and manage end-to-end bookings, from responses and suitability assessment to hire agreements and records.

Working with Glen Eira Leisure teams, you will ensure safe, efficient delivery of bookings, support growth in venue utilisation and foster positive customer

Qualifications

• Experience coordinating bookings, programs or services within a leisure, recreation, sport, community or venue management environment.
• Experience delivering high-quality customer service and managing enquiries, feedback and complaints.
• Strong organisational and time management skills to coordinate multiple bookings and priorities.
• Well-developed communication and interpersonal skills.

Responsibilities

• Coordinate venue hire bookings across Glen Eira Leisure facilities with accurate scheduling.
• Manage enquiries, bookings, hire agreements and invoicing records.
• Coordinate bookings for school carnivals, aquatic days, clubs and community events.
• Provide timely advice and respond to customer enquiries, feedback and complaints.
• Work with internal teams to coordinate staffing and equipment for bookings.
• Build relationships with schools, clubs and service providers.
• Monitor booking performance and identify opportunities to improve utilisation and experience.
• Ensure compliance with legislation and safety requirements.
• Support promotion of venue offerings and assist in budget development for venues.

Skills

Customer-focused professional

Strong coordinator

Confident communicator

Practical problem solver

Collaborative team member

Education

Provide First Aid and CPR Certificate

Leisure/Sport industry qualification/training

Tools

Microsoft Office

Venue management systems

Job description

• Coordinate venue bookings that connect schools, clubs, businesses and community groups with our facilities.
• Part-time opportunity, 30.4 hours per week
• $35.43 per hour + Superannuation
• Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
• Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
• Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and professional development

About the Role

As the Venues Booking Supervisor, you will coordinate the administration of venue hire bookings across Glen Eira Leisure’s aquatic, fitness, recreation and community spaces.

As the primary point of contact for venue hire enquiries, you will provide professional and timely advice to schools, sporting clubs, community groups, businesses and commercial hirers. You will manage the end-to-end booking process, from responding to enquiries and assessing venue suitability through to preparing hire agreements, coordinating operational requirements and maintaining accurate records.

Working closely with teams across Glen Eira Leisure, you will help ensure bookings and events are delivered safely and efficiently while creating a positive and seamless customer experience. The role also contributes to increasing venue utilisation and supporting greater community participation.

Key Responsibilities

• Venue Bookings: Coordinate venue hire bookings across Glen Eira Leisure facilities, ensuring accurate scheduling and effective use of available spaces.
• Booking Administration: Manage enquiries, bookings, hire agreements, permits, invoicing and associated records.
• Events and Programs: Coordinate bookings for school carnivals, aquatic fun days, sporting clubs, swim squads, community groups, service providers and internal programs.
• Customer Service: Provide professional and timely advice and respond effectively to customer enquiries, feedback and complaints.
• Operational Coordination: Work with internal teams to coordinate staffing, equipment and operational requirements for bookings and events.
• Stakeholder Relationships: Build positive relationships with schools, clubs, community groups, businesses, service providers and internal stakeholders.
• Performance and Improvement: Monitor booking performance and identify opportunities to improve venue utilisation and the customer experience.
• Safety and Compliance: Ensure venue hire and service delivery comply with relevant legislation, Council policies, procedures and safety requirements.
• Promotion and Planning: Support the promotion of venue offerings and contribute to business planning and budget development for the Venues and Partnerships area.

We Are Looking For

• A Customer-Focused Professional: Someone committed to providing responsive, helpful and high-quality service throughout the booking journey.
• A Strong Coordinator: Someone who can manage multiple bookings, competing priorities and operational requirements with accuracy and attention to detail.
• A Confident Communicator: Someone who can build productive relationships with a diverse range of customers, community groups and internal teams.
• A Practical Problem Solver: Someone able to assess requirements, resolve routine issues and make sound decisions within established procedures.
• A Collaborative Team Member: Someone who works effectively across teams while also being comfortable managing responsibilities independently.

Skills and Experience

• Experience coordinating bookings, programs or services within a leisure, recreation, sport, community or venue management environment.
• Experience delivering high-quality customer service and managing enquiries, feedback and complaints.
• Strong organisational and time management skills, with the ability to coordinate multiple bookings and competing priorities.
• Well-developed communication and interpersonal skills.
• Experience building relationships with community groups, schools, sporting clubs, service providers and members of the public.
• Strong administrative skills, including maintaining accurate records and managing confidential information.
• Ability to work collaboratively across teams and independently.
• Sound problem-solving and decision-making skills.
• Proficiency in Microsoft Office and booking or venue management systems.
• Knowledge of workplace health and safety requirements and risk management principles.

Qualifications

• Current Provide First Aid and CPR Certificate.
• Relevant qualifications, training and/or experience within the leisure, recreation or sport industry.

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

• Employee Working with Children Check
• New National Police Record Check
• Evidence of right to work in Australia
• Reference checks

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

• Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
• Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, and LGBTIQA+ and gender-diverse people.
• Reconciliation and supporting Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer at ************@gleneira.vic.gov.au.

We value the knowledge, skills and talents that all people can share with our workforce and community.