Swatch Assistant Store Manager | Chermside

Swatch; Brisbane; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Swatch is seeking an Assistant Store Manager for our Chermside store in Australia. You will lead from the front, coach your team, and ensure unforgettable customer experiences that reflect the Swatch brand’s energy and creativity.

You will work closely with the Store Manager to motivate the team, achieve KPIs, and maintain outstanding visual merchandising and store operations.

Formación

• Leadership experience in retail or store management.
• Proven ability to coach and develop a team.
• Strong customer service focus and communication skills.

Responsabilidades

• Lead Chermside store operations and drive sales performance.
• Coach and develop team members, manage recruitment and training.
• Ensure exceptional customer experiences and brand standards.

Conocimientos

Retail leadership

Sales coaching

Customer service

Communication

Organizational skills

Merchandising

Herramientas

Word

Excel

PowerPoint

Descripción del empleo

Lead The Store Everyone's Talking About…

What do global product launches, overnight queues around city blocks, iconic collaborations and bold Swiss design have in common?

Swatch.

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of the MoonSwatch to headline grabbing collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement, spark conversations and inspire self-expression around the world.

We’re looking for an exceptional Assistant Store Manager to lead our Chermside Store, to bring the energy, passion and excitement of the Swatch brand to life, every minute.

The Opportunity

This is more than a retail role. It’s an opportunity to be a leader, coach and brand ambassador for one of the most exciting brands in Australia.

As an Assistant Store Manager, you’ll play a key role in driving the success of your store. Working closely with the Store Manager, you’ll lead from the front, inspire your team and help create unforgettable customer experiences that reflect the creativity, energy and individuality of the Swatch brand. You’ll be a role model for exceptional service, product knowledge and sales performance, helping your team reach their potential while ensuring the store operates at its very best.

How You’ll Make An Impact

• Champion a customer-first culture and deliver an unforgettable experience
• Lead by example, inspiring your team through exceptional service and product knowledge
• Support the Store Manager to lead and motivate the team to achieve and exceed sales targets and KPIs
• Regularly coach team members, identify opportunities and unlock their potential
• Monitor selling skills and provide feedback to improve performance
• Build meaningful customer relationships and confidently handle escalated concerns
• Support recruitment, interviews, onboarding and training of new team members
• Analyse sales and KPI results to identify opportunities for improvement
• Help maintain exceptional visual merchandising standards that bring Swatch to life
• Support day-to-day store operations and ensure the store runs smoothly
• Assist with reporting, administration and compliance requirements
• Maintain accurate inventory management and stocktake processes
• Uphold company policies, procedures and Swatch brand standards

What You'll Bring

• Previous experience in an Assistant Store Manager, Supervisor or retail leadership role
• Strong sales skills with the ability to motivate and inspire others to achieve targets
• A genuine passion for delivering exceptional customer experiences
• Strong coaching and people development skills
• Excellent verbal and written communication skills
• Strong organisation, time management and problem-solving skills
• Computer literacy, including Word, Excel and PowerPoint
• Enthusiasm, self-motivation and confidence to lead by example