Sustaining Tenancies at Risk Program (STAR) Worker

Beyond Housing; Wodonga; Hybrid; AUD 92,000 - 99,000; Full time

Benefits offered by this job

WFH option (Hybrid)

Exercise breaks

Health & wellbeing reimbursements

Employee Assistance Program

Additional leave

Christmas Leave Day

Parental leave

Modern workspace

Training & development

Job summary

Beyond Housing is seeking a Sustaining Tenancies at Risk Program (STAR) Worker to support renters at risk of eviction in the private rental market. The role focuses on information, referrals, budgeting support, and negotiating with landlords and agents, while building partnerships with local real estate agents.

Commencing January 2027 on a full-time 12-month maximum term contract (0.8 FTE part-time considered), the position offers a hybrid work arrangement, paid benefits and opportunities for

Qualifications

• Commitment to delivering excellent customer service.
• Strong time management and attention to detail.
• Ability to work in a busy team.
• Understanding and applying Victorian RTA, Privacy, Anti-Discrimination, Equal Opportunity legislation.
• Excellent MS Office skills.
• Experience in social housing or community sectors preferred.

Responsibilities

• Providing Information and support to clients on housing opportunities.
• Developing strong partnerships with real estate agents in the local area.
• Providing brokerage and referrals to other specialist services.
• Supporting clients with budgeting support and information.
• Negotiation and dispute resolution with landlords and agents.
• Encouraging clients to participate in education and employment opportunities to further improve their ability to sustain housing.

Skills

Customer service

Time management

Teamwork

Legislation knowledge

MS Office

Communication

Tools

MS Office

Job description

Sustaining Tenancies at Risk Program (STAR) Worker

Beyond Housing is committed to the vision of ending homelessness and are driven by values of Advocacy, Fairness, Innovation, Quality and Collaboration to achieve this vision. If you are passionate and have experience working with vulnerable and disadvantaged people, then we could be the employer for you.

Beyond Housing is seeking a Sustaining Tenancies at Risk Program (STAR) Worker who is committed to working with people who are at risk of eviction from the private rental market. The STAR worker supports renters whose rental agreement is at risk to prevent entry into the homelessness system. This role will also develop and maintain strong partnerships with real estate agents in the local area

Commencing in January 2027, this position is being offered as a full time maximum term contract, with an expected duration of 12 months. Part-time arrangements of 0.8 FTE may also be considered.

The Role

• Providing Information and support to clients on housing opportunities
• Developing strong partnerships with real estate agents in the local area
• Providing brokerage and referrals to other specialist services
• Supporting clients with budgeting support and information
• Negotiation and dispute resolution with landlords and agents
• Encouraging clients to participate in education and employment opportunities to further improve their ability to sustain housing

The Benefits

• If you are seeking an employer that values a harmonious work/life balance, we could be the employer for you.
• Flexible work arrangements with the opportunity to apply for a WFH arrangement (Hybrid)
• Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours.
• Health & wellbeing reimbursements. Claim up to $450.00 a year back for any health & wellbeing related expenses
• Employee Assistance Program providing independent, free, confidential support for you and members of your family
• Option to purchase additional leave
• Bonus Christmas Leave Day for all team members
• Up to 7 weeks paid parental leave for eligible employees
• Be a part of multidisciplinary and fun team environment in a modern workspace
• Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions

In return for your dedication, experience and professionalism,Beyond Housing offer:

Attractive Total Salary Package of $92,279 - $99,294 (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 4)

With the ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You

To be successful in this role you will have the following:

• A commitment to delivering excellent customer service
• Excellent time management skills with an attention to detail
• Ability to work as part of as busy team
• Ability to understand, interpret and apply relevant legislation including Victorian Residential Tenancies Act (RTA), Privacy, Anti-Discrimination, Equal Opportunity
• Excellent administrative skills including MS Office
• Well developed communication and time management skills
• Experience within the social, housing or community sectors will be highly regarded.

Applications

For a copy of the Position Description please refer to our website Join Our Team - Beyond Housing

Applications close at 5pm Wednesday 18th November.

Any queries should be directed to the Human Resources Coordinator, Sarah Biggs on 02 6055 9***.

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.