Sustainable Jewellery Client Advisor – Melbourne Showroom

Cullen Jewellery; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Team events

Volunteer leave

Sponsorship of a charitable cause

Job summary

Cullen Jewellery in Melbourne is seeking a friendly Client Advisor to provide bespoke consultations in person or online, helping clients discover or design dream pieces while conveying expert knowledge of jewellery and diamonds. The role is full-time and permanent, based in our showroom with a Tuesday to Saturday roster that includes occasional late nights.

You will assist with customised quotes, coordinate aftercare services such as resizing and repairs, promote ethical practices, and help

Qualifications

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
• Ability to work effectively as part of a team to achieve common goals
• The right to work in Australia
• Capacity to work a consistent Tuesday to Saturday roster, plus Sundays once we begin Sunday trading.

Responsibilities

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customization process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

Skills

Sales experience

Customer service

Premium jewellery

Retail environment

Team player

Job description

Cullen Jewellery in Melbourne is seeking a friendly Client Advisor to provide bespoke consultations in person or online, helping clients discover or design dream pieces while conveying expert knowledge of jewellery and diamonds. The role is full-time and permanent, based in our showroom with a Tuesday to Saturday roster that includes occasional late nights.

You will assist with customised quotes, coordinate aftercare services such as resizing and repairs, promote ethical practices, and help