Client Advisor

CullenUS; Adelaide; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Staff discounts

Employee Assistance Program

Volunteer leave

Team events and wellbeing program

Job summary

Cullen Jewellery in Adelaide seeks a Client Advisor to provide bespoke consultations in person or online, helping clients design their dream pieces. The role is a two-day, permanent position with a Monday and Saturday roster in our showroom.

You will guide clients through selections, coordinate aftercare, and promote ethical practices while contributing to a collaborative team environment.

Qualifications

• Proven experience in a sales or customer service role within premium retail.
• High attention to detail and commitment to excellent client experiences.
• Strong organisational and time management abilities; flexible to priorities.

Responsibilities

• Conduct in-person and online consultations to help clients select jewellery and design bespoke pieces.
• Coordinate aftercare: resizing, repairs, and lifetime warranty claims with fast turnaround.
• Promote Cullen Jewellery’s ethical practices and community initiatives.
• Assist with showroom setup, display changes, and maintaining cleanliness.
• Complete ad-hoc tasks such as stock takes and postage management.

Skills

Sales experience

Customer service

Attention to detail

Organisational skills

Teamwork

Job description

About the position

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a two day permanent position at our beautiful showroom in Adelaide with a Monday and Saturday roster.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and capacity to work on the provided roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Brisbane, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!