Surgical Administration Coordinator

Sewell Urology; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Sewell Urology in Melbourne seeks a Medical Administrator / Surgical Secretary to join a busy, family-owned specialist urology practice. The role requires independence, organisation, accuracy and professional judgement to manage day-to-day clinic administration, surgical bookings, billing and related workflows.

You will support the team, coordinate hospital and theatre arrangements, and maintain patient confidentiality while delivering friendly, professional service to patients and referrers.

Qualifications

• 2 years of medical administration experience required.
• Experience with surgical administration and billing preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide a warm, professional and welcoming reception experience for patients, referrers, hospitals and allied health providers.
• Manage front-of-house reception, telephone and email enquiries in an efficient and professional manner.
• Communicate with patients regarding appointments, referrals, billing, procedures, general enquiries and administrative requirements.
• Manage patient flow during clinic sessions to minimise delays and support an efficient patient experience.
• Maintain patient confidentiality and appropriate professional boundaries at all times.
• Provide support to the team as required
• Liaise with doctors, nurses, hospitals, referrers and allied health providers to facilitate effective patient care and administrative processes.
• Respond appropriately to enquiries and identify matters requiring clinical or urgent attention.

Skills

Medical administration

Communication

Teamwork

Independence & initiative

Tools

Xestro or similar

Job description

Sewell Urology in Melbourne seeks a Medical Administrator / Surgical Secretary to join a busy, family-owned specialist urology practice. The role requires independence, organisation, accuracy and professional judgement to manage day-to-day clinic administration, surgical bookings, billing and related workflows.

You will support the team, coordinate hospital and theatre arrangements, and maintain patient confidentiality while delivering friendly, professional service to patients and referrers.