Supportive Housing Team Lead

Pacifica Housing; Waterview; On-site; AUD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Three weeks vacation entitlements

Extended health and dental

RRSP contributions

Employee assistance program

Dog friendly offices

Job summary

Pacifica Housing is seeking an Assistant Manager of Supportive Housing to oversee day-to-day operations at our Victoria site. You will supervise staff, support policy compliance, and help maintain a safe, inclusive living environment for residents.

The role includes staff mentoring, on-call rotation with the management team, and collaboration with HR. A commitment to trauma-informed care and social justice aligns with our Living Wage Employer status.

Qualifications

• Minimum 3 years recent experience including at least 1 year supervisory experience in the non-profit housing or related social service field.
• Experience working with populations impacted by homelessness, addictions, mental health issues or other barriers to stable housing.
• Knowledge of trauma-informed, harm reduction, and Housing First models.

Responsibilities

• Supervise staff and provide daily operational support for the assigned site.
• Mentor and support staff with orientation, training, and performance management.
• Approve timesheets, time-off requests, and mileage/expense claims in ADP.
• Respond to staffing needs and coordinate with HR and the Admin Coordinator.
• Ensure policy and protocol adherence including safety and emergency responses.
• Support implementation of resident programs and assist in resolving high-profile issues.
• Participate in program evaluation, data collection, and report submission.
• Contribute to strategic planning and operational problem-solving as part of the management team.
• Participate in On-Call rotation with other Supportive Services Managers.
• As assigned by the Manager of Supportive Housing.

Skills

Staff supervision

Leadership

Trauma-informed care

Housing First

Interpersonal skills

Crisis prevention

Conflict management

MS Office

Team support

Education

Degree in human/social services

Crisis prevention training

First Aid Certificate (Intermediate)

Naloxone administration training

Job description

Pacifica Housing is seeking an Assistant Manager of Supportive Housing to oversee day-to-day operations at our Victoria site. You will supervise staff, support policy compliance, and help maintain a safe, inclusive living environment for residents.

The role includes staff mentoring, on-call rotation with the management team, and collaboration with HR. A commitment to trauma-informed care and social justice aligns with our Living Wage Employer status.