Supporter Relations Officer

Redkite; Sydney; On-site; AUD 25,000 - 34,000; Part time

Benefits offered by this job

On-site role

Job summary

Redkite in Sydney's Surry Hills is seeking a part-time Supporter Relations Officer to deliver outstanding donor care while processing donations and maintaining supporter records. This 15-hour-per-week onsite role focuses on accurate data entry, donor communication and data management using Salesforce.

You'll be the friendly voice for supporters, respond to inquiries with empathy, and collaborate with the fundraising team to ensure consistent processes and data integrity.

Qualifications

• Experience in customer service and administration.
• Excellent attention to detail and data entry.
• Experience using CRM systems, ideally Salesforce.
• Strong verbal and written communication skills.
• Excellent organisational skills, with the ability to manage competing priorities.
• A proactive, positive attitude and a willingness to learn.
• The ability to work independently while contributing to a collaborative, high-performing team.

Responsibilities

• Delivering exceptional donor communication across phone, email, SMS and mail (both inbound and outbound).
• Processing donations accurately and efficiently while maintaining secure and up-to-date supporter records.
• Responding to donor enquiries with empathy, professionalism and a genuine desire to help.
• Using CRM system, Salesforce to manage supporter information and ensure data integrity.
• Working closely with colleagues across the fundraising team to ensure consistent processes and accurate data entry to help deliver the best possible supporter experience.
• Identifying opportunities to improve processes and contribute to the continuous improvement of supporter services.

Job description

**This role will work onsite 15 hours per week Monday and Tuesday in our Surry Hills office**

Are you someone whoenjoyshelping people, takes pride in deliveringexceptionalservice and enjoys building meaningful relationships?

We'relooking for a part-timeSupporter Relations Officerto join our teamand provide outstanding donor care to the incredible supporters who make Redkite's work possible.At the sametime,you'llprocessdonations,accuratedataentryand supporter data management, ensuring ourrecords areaccurate, up to date and wellmaintained.

This is a role for someone who is organised, compassionate, process-drivenandenjoyconnecting with people.You'llbe the friendly voice on the other end of the phone, responding to donor enquiries,assistingwithdonationsand making every supporter feel valued and appreciated.

Behind the scenes,you'llplayan important roleinmaintainingthe quality and integrity of our supporter database. Throughaccuratedata entry, record management and consistent processes,you'llensure everydonation andinteraction is recorded correctly, enabling us to deliver the best possible experiencefor our supporters.

Every interaction is an opportunity to strengthen a supporter's connection with Redkite and show them the real difference their generosity makes for children with cancer and their families.

**This role will involve:**

• Delivering exceptional donorcommunicationacross phone, email,SMSand mail(both inbound and outbound)
• Processing donations accurately and efficiently whilemaintainingsecure and up-to-date supporter records
• Responding to donor enquiries with empathy,professionalismand a genuine desire to help
• Using CRMsystem,Salesforce,to manage supporter information and ensure data integrity
• Working closely with colleagues across the fundraising team toensure consistentprocessesandaccuratedata entry tohelp deliverthe bestpossiblesupporter experience
• Identifyingopportunities to improve processes and contribute to the continuous improvement of supporter services

About you:

You'resomeone who enjoys helping people, has a keen eye for detail and takes pride inaccurateand effective data entry.You'reorganised, positive and thrive in a collaborative environment.

You'llalso bring:

• Experience in customer serviceandadministration
• Excellent attention to detail anddataentry
• Experience using CRM systems, ideally Salesforce
• Strong verbal and written communication skills
• Excellent organisational skills, with the ability to manage competing priorities
• A proactive, positive attitude and a willingness to learn
• The ability to work independently while contributing to a collaborative, high-performing team

Why join Redkite?

For 40 years, Redkite has had one purpose: to be a lifeline for families facing their child's cancer. When you join Redkite,you'llbecome part of a passionate,skilledand supportive team committed to ensuring every family, no matter where they live in Australia, can access the practical,emotionaland financial support they need.

We also offer the following staff benefits:

• Salary Packaging to reduce your taxable income and increase your take-home pay
• Access to discounts andspecial offerson a range of goods and services
• Employee Assistance Program offering confidential counselling and other resources to support your mental wellbeing
• Leave benefits, including a leave purchase scheme, Redkite WellbeingDaysand paid time off between Christmas and New Year

You must have the right to live and work in Australia to apply for this job.

Applicants from culturally and linguistically diverse backgrounds or who identify as Aboriginal or Torres Strait Islander, and parents or carers returning to the workforce are warmly encouraged to apply.