Supporter Liaison

Animals Australia; Melbourne; Hybrid; AUD 66,000 - 71,000; Full time

Benefits offered by this job

Flexible work

Wellbeing program

Employee assistance

Job summary

Animals Australia is seeking a friendly, compassionate Supporter Liaison to connect with supporters by phone and email, process donations and inquiries, and maintain accurate supporter data. The role combines onsite and remote work in North Melbourne, with a 12-month fixed-term contract and a focus on a kindness-first culture.

The successful candidate thrives in fast-paced environments, handles emotional conversations with care, and contributes to an animal-loving workplace with growth

Responsibilities

• Build meaningful connections with supporters by phone and email.
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Skills

Phone & email communication

Multitasking

Attention to detail

Relationship building

Job description

• North Melbourne. Hybrid position - remote and office work.
• Find your ‘calling’ instead of your ‘career’

Introduction:

• Full time (12-month fixed-contract)
• North Melbourne. Hybrid position - remote and office work.
• Find your ‘calling’ instead of your ‘career’

About Us

Animals Australia has earned a global reputation as leaders in strategic campaigning and advocacy. Our award-winning national campaigns and unique investigative work have awakened millions to the systemic animal suffering that exists within factory farms and the live animal export industry. We’ve inspired countless individuals to drive change simply by living compassionately and acting kindly.

Our vision to create a kinder, more compassionate, and respectful world for all living beings is bold and ambitious. To achieve this vision, we need to inspire changed thinking about our relationship with animals on a global scale. Working in this space we encourage a learning mindset at all levels of the organisation, across all roles.

Description:

A GLIMPSE INTO WHAT WE OFFER:

• Initial salary of $66,000 - $71,000 plus super per annum
• An inclusive, genuine, supportive, animal-friendly environment
• Flexibility! We’ve made an ongoing commitment to individual flexibility with a combination of onsite and work from home days
• Wellbeing Program including a customised Employee Assistance Program, discounted private health insurance, Wellbeing Leave and unique ‘Heart-Based Leadership’ initiative
• A holistic approach and investment in your growth - personally and professionally

Read more about ‘Our Way’ of working and our culture on our Careers website

THE ROLE

Are you a people-person with a heart full of compassion and a go-getter attitude? Are you excited to bring your positive vibes and keep cool under pressure - even when the phones keep ringing? Then this, my friend, might just be the perfect fit!

In this lively position, you will be the friendly face (voice) of Animals Australia, responsible for connecting with our supporters and helping them, help animals. From answering heartfelt calls, and navigating emotional conversations, to juggling emails, and more - you’ll be a pro at handling whatever comes your way. Every day will be different, and yes, it will be busy, but that’s what makes it exciting, right?

What you’ll be doing:

• Building meaningful connections with our supporters via phone and email
• Juggling calls and emails while making quick decisions with a smile!
• Processing donations, merchandise purchases, and campaign enquiries like a champ.
• Managing supporter data with a ninja-level accuracy and attention to detail.
• Supporting a variety of office-based tasks, at least 1 day/week

Please refer to the position description on our Careers website for a full outline of the role.

Skills and Experiences:

About You

You are a positive, can-do person who thrives in fast-paced, busy environments. You are just as comfortable handling emotional conversations on the phone as you are accurately handling supporter data responding to email. A born multi-tasker, you know how to prioritise, stay cool under pressure, and build meaningful relationships with ease.

Our ideal person is:

• Inspired by our vision for a kinder, more compassionate world and aligned with our values
• Confident on the phone and in writing, with experience communicating with a variety of people
• Flexible and adaptable - happy to work both in the office and remotely
• Proactive, organised and efficient in a fluid and responsive environment
• Openminded - a willingness to challenge your own thinking to get the best outcomes for animals

You’ll stand out further if you also have:

• Experience working in a similar environment for NFP, animal protection, advocacy etc

Excited by the opportunity but unsure if you have the capabilities we're looking for? We’d love to hear from you! Please reach out to the People & Culture Team via the details below.

Applications sent via email will be redirected to the application link.

Applications close Sunday 25th October 2026

If you have any questions please contact the People & Culture Team via email to [e-mail], using the subject line: Supporter Liaison enquiry.