Donor Support & Relations Specialist (Hybrid)

Animals Australia; Melbourne; Hybrid; AUD 66,000 - 71,000; Full time

Benefits offered by this job

Salary: 66,000–71,000 AUD + super

Flexible onsite and remote days

Wellbeing program and EAP

Job summary

Animals Australia is seeking a friendly, compassionate team member to connect with supporters by phone and email, helping them support animal welfare. The role combines office and remote work in a fast-paced environment, with a welcoming culture and strong emphasis on wellbeing.

You will process donations, manage supporter data with accuracy, and handle inquiries while providing an outstanding donor experience. Prior experience in NFP roles is a plus, and the team supports flexible arrangements.

Qualifications

• Confident on the phone and in writing.
• Flexible and adaptable – office and remote work.
• Proactive, organised and efficient in a fluid environment.
• Openminded – willing to challenge your own thinking for outcomes.
• Experience in NFP or advocacy is a bonus.

Responsibilities

• Building meaningful connections with supporters via phone and email.
• Juggling calls and emails while making quick decisions with a smile.
• Processing donations, merchandise purchases, and campaign inquiries.
• Managing supporter data with ninja-level accuracy and attention to detail.
• Supporting office-based tasks, at least 1 day/week.

Skills

Communication skills

Phone etiquette

Empathy

Multitasking

Data accuracy

Written communication

Job description

• North Melbourne. Hybrid position – remote and office work.
• Find your ‘calling’ instead of your ‘career’

ABOUT US

Animals Australia has earned a global reputation as leaders in strategic campaigning and advocacy. Our award-winning national campaigns and unique investigative work have awakened millions to the systemic animal suffering that exists within factory farms and the live animal export industry. We’ve inspired countless individuals to drive change simply by living compassionately and acting kindly.

Our vision to create a kinder, more compassionate, and respectful world forallliving beings is bold and ambitious. To achieve this vision, we need to inspire changed thinking about our relationship with animals on a global scale. Working in this space we encourage a learning mindset at all levels of the organisation, across all roles.

Job Description

A GLIMPSE INTO WHAT WE OFFER:

• Initial salary of $66,000 - $71,000 plus super per annum
• An inclusive, genuine, supportive, animal-friendly environment
• Flexibility! We’ve made an ongoing commitment to individual flexibility with a combination of onsite and work from home days
• Wellbeing Program including a customised Employee Assistance Program, discounted private health insurance, Wellbeing Leave and unique ‘Heart-Based Leadership’ initiative
• A holistic approach and investment in your growth – personally and professionally

Read more about 'Our Way' of working and our culture on our Careers website

THE ROLE

Are you a people-person with a heart full of compassion and a go-getter attitude? Are you excited to bring your positive vibes and keep cool under pressure – even when the phones keep ringing? Then this, my friend, might just be the perfect fit!

In this lively position, you will be the friendly face (voice) of Animals Australia, responsible for connecting with our supporters and helping them, help animals. From answering heartfelt calls, and navigating emotional conversations, to juggling emails, and more – you’ll be a pro at handling whatever comes your way. Every day will be different, and yes, it will be busy, but that’s what makes it exciting, right?

What you’ll be doing:

• Building meaningful connections with our supporters via phone and email
• Juggling calls and emails while making quick decisions with a smile!
• Processing donations, merchandise purchases, and campaign enquiries like a champ.
• Managing supporter data with a ninja-level accuracy and attention to detail.
• Supporting a variety of office-based tasks, at least 1 day/week

You are a positive, can-do person who thrives in fast-paced, busy environments. You are just as comfortable handling emotional conversations on the phone as you are accurately handling supporter data responding to email. A born multi-tasker, you know how to prioritise, stay cool under pressure, and build meaningful relationships with ease.

Our ideal person is:

• Inspired by our vision for a kinder, more compassionate world and aligned with our values
• Confident on the phone and in writing, with experience communicating with a variety of people
• Flexible and adaptable – happy to work both in the office and remotely
• Proactive, organised and efficient in a fluid and responsive environment
• Openminded – a willingness to challenge your own thinking to get the best outcomes for animals

You’ll stand out further if you also have:

• Experience working in a similar environment for NFP, animal protection, advocacy etc

Excited by the opportunity but unsure if you have the capabilities we're looking for? We'd love to hear from you! Please reach out to the People & Culture Team via the details below.

HOW TO APPLY

If you share our vision of a world where kindness, compassion, and respect extend to all living beings, apply now.

Please attach the following documents to your application:

• Current resume
• Please complete the application task – this will give us an idea of your written communication skills

Applications sent via email will be redirected to the application link. Applications close Sunday 25 th October 2026

If you have any questions please contact the People & Culture Team via email to [e-mail] , using the subject line:Supporter Liaison enquiry.

Animals AustraliaACN617 080 387ABN65 016 845 767 AnimalsAustralia.org