Support Services Coordinator

MS Plus; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Office-based role in Lidcombe

Learning & Development opportunities

Employee assistance program

Birthday leave and parental leave

Gym membership benefits

Free on-site parking

Discounted Private Health Insurance

Job summary

MS Plus is seeking a dedicated Supporter Services Coordinator to deliver accurate donation processing, donor administration and CRM maintenance. You will be the first point of contact for supporters, ensuring courteous, efficient service and compliant handling of data.

In this full-time, office-based role in Lidcombe, NSW you’ll work with the fundraising team to support campaigns, maintain records and uphold privacy and ethical standards. A strong attention to detail is essential.

Qualifications

• Experience in supporter care, fundraising administration or donation processing.
• Experience working with CRM or database systems such as Salesforce or Raiser’s Edge.
• High level of data entry accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage competing priorities while maintaining service quality.
• Collaborative, ethical, and confidentiality-focused approach.

Responsibilities

• Processing donations and supporter transactions accurately and efficiently.
• Administering Regular Giving relationships and donor stewardship.
• Maintaining supporter records and data quality in the CRM.
• Supporting fundraising campaigns through donor administration activities.
• Coordinating receipts, acknowledgements and supporter communications.
• Ensuring compliance with privacy, fundraising and organisational policies.
• Contributing to process improvements for supporter engagement.
• Handling supporter enquiries via phone, email and mail.

Skills

Supporter care

Fundraising administration

Donation processing

Data entry

Attention to detail

Communication

Organization

Multitasking

Confidentiality

Tools

Salesforce

Raiser’s Edge

Job description

Join a Purpose-Led Organisation Making a Difference

At MS Plus, we are the go-to provider of services, information, advice and support for people affected by multiple sclerosis (MS) and other neurological conditions.

With 70 years of experience supporting people across Victoria, New South Wales, ACT and Tasmania, we work every day to break down barriers, empower people to achieve their goals, and fundraise to find a cure for MS.

We are seeking an exceptional supporter-focused professional to join our Fundraising Team in a key role that sits at the heart of our supporter experience.

The Supporter Services Coordinator is responsible for ensuring every supporter interaction is handled with care, professionalism, accuracy and respect.

If you love helping people, thrive in a fast-paced environment, enjoy working with systems and processes, and take pride in delivering outstanding customer service, we'd love to hear from you.

About the Role

Reporting to the Fundraising Data and Analytics Lead, you will play a critical role supporting the delivery of fundraising programs through exceptional supporter care, donation administration and database management.

You will be the first point of contact for processing donations and ensuring supporters receive a positive and professional experience every time they give or engage with MS Plus.

This is not a reporting or analytics role. Instead, your focus will be on:

• Processing donations and supporter transactions accurately and efficiently
• Administering Regular Giving relationships
• Maintaining supporter records and data quality within our CRM
• Supporting fundraising campaigns through donor administration and stewardship activities
• Coordinating receipting, acknowledgements and supporter communications
• Maintaining compliance with privacy, fundraising and organisational requirements
• Contributing to continuous improvement of supporter engagement processes and procedures.
• Managing supporter enquiries via phone, email and mail

What You'll Bring

You are someone who genuinely enjoys helping people, takes pride in getting the details right and loves documenting and improving processes.

You will ideally bring:

• Experience in supporter care, fundraising administration or donation processing
• Experience working with CRM or database systems such as Salesforce, Raiser's Edge or similar platforms
• Strong data entry and administration skills with a high level of accuracy
• Outstanding attention to detail
• Excellent verbal and written communication skills
• Strong organisational and time management capabilities
• The ability to manage competing priorities while maintaining a high standard of service
• A collaborative and team-oriented approach
• A commitment to confidentiality, compliance and ethical practice.

Experience within the not-for-profit, fundraising or community sector will be highly regarded.

What We Offer

• Competitive salary and full-time position.
• Salary packaging: $15,900.00 of your base salary tax free & up to $2650.00 meal & entertainment
• Full-time, office-based role, 5 days per week at our Lidcombe (NSW) office.
• Learning & Development opportunities to enhance your career.
• Employee assistance program, birthday leave, paid parental leave and gym membership benefits
• Free on-site parking and discounted Private Health Insurance.

One More Thing

Successful candidates will need to complete a National Police Check (and possibly an International Police Check) and will need to have current NDIS Clearance and Working with Children Clearance.

Why Join MS Plus?

At MS Plus, you'll be part of a team that is working to improve the lives of people living with neurological conditions while helping to build a stronger future for our fundraising programs.

You'll have the opportunity to:

• Make a meaningful impact every day
• Work with passionate and mission-driven colleagues
• Support thousands of valued supporters and donors
• Contribute to an organisation with a proud 70-year history
• Be part of an ambitious fundraising transformation focused on growth, sustainability and supporter experience.

Location

Full-time, office-based position, 5 days per week, located at our Lidcombe, NSW office.

• $70,000 - $79,999 per annum + salary packaging

Applications close: 6:00 AM GMT, 8th Nov 2026