Donor Experience & Fundraising Coordinator

Good Friday Appeal; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Good Friday Appeal in Australia is seeking a Supporter Care and Fundraising Coordinator to respond to supporter enquiries, coordinate resources for campaigns, and assist with events, raffles and fundraising administration.

You'll work across digital, finance, marketing and fundraising teams, bringing warmth, accuracy and calm problem-solving, while learning across a fast-paced not-for-profit environment and contributing to the Royal Children's Hospital community.

Qualifications

• Background in customer service, supporter care, or fundraising administration within an NFP or corporate setting.
• Strong written and verbal communication with a warm, empathetic tone for diverse stakeholders.
• Comfortable using Google Workspace, MS Office, and CRM tools such as Salesforce or fundraising platforms.

Responsibilities

• Manage central contact and fundraising inboxes, serving as the main touchpoint for donor and volunteer inquiries.
• Triage supporter registrations, resolve routine inquiries, and steward community fundraisers below specified thresholds.
• Execute administrative tasks for campaigns, raffles, and events, including managing supplier approvals and collecting digital assets.
• Maintain accurate CRM records in Salesforce, assist with basic reporting, and process donations.
• Coordinate the distribution of event collateral, certificates, acknowledgements, fundraising resources and materials using established checklists.
• Assist with the fundraising permit implementation process under the guidance of campaign managers.
• Handle routine complaints constructively and elevate complex matters or sensitive issues to senior portfolio owners.
• Deliver calm, supporter-centered service and operational backup during peak Good Friday Appeal periods.

Skills

Customer service

Supporter care

Fundraising administration

Tools

Salesforce

Google Workspace

MS Office

Canva

Funraisin

Job description

Good Friday Appeal in Australia is seeking a Supporter Care and Fundraising Coordinator to respond to supporter enquiries, coordinate resources for campaigns, and assist with events, raffles and fundraising administration.

You'll work across digital, finance, marketing and fundraising teams, bringing warmth, accuracy and calm problem-solving, while learning across a fast-paced not-for-profit environment and contributing to the Royal Children's Hospital community.