Supported Accommodation Manager

ONCALL Group Australia Pty Ltd; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

ONCALL Group Australia Pty Ltd is seeking an experienced Supported Accommodation Manager to lead a portfolio of disability accommodation services in Victoria. You will provide operational leadership, mentor teams, and ensure safe, high-quality supports aligned with participants’ NDIS goals.

You will oversee multiple sites, manage staffing, compliance and budgets, and drive continuous improvement while fostering strong relationships with participants, families and stakeholders.

Qualifications

• Leadership experience within disability/services or supported accommodation.
• Strong knowledge of the NDIS Practice Standards, Code of Conduct and safeguarding requirements.
• Ability to lead high-performing teams and manage multiple priorities.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Strong administrative and reporting capabilities.
• Current qualifications and checks as listed in About You.

Responsibilities

• Lead and support accommodation teams across multiple sites.
• Ensure person-centred supports are delivered to a high standard.
• Manage staffing, rosters, performance, compliance and operational requirements.
• Build positive relationships with participants, families, guardians and stakeholders.
• Monitor budgets, participant funding utilisation and service performance.
• Lead audits, incident management, safeguarding and continuous improvement initiatives.
• Partner with intake and business development teams to support growth and occupancy.

Skills

Leadership

NDIS knowledge

Stakeholder engagement

Communication

Problem-solving

Administrative & reporting

Project/change management

Education

Relevant qualification in Disability/Community Services

Nursing background (EN or RN)

NDIS Worker Screening Check

Working With Children Check

First Aid & CPR

Manual Handling certification

Current Driver Licence

Job description

Lead high-quality, person-centred disability accommodation services across Victoria

About the Role

We are seeking an experienced and passionate Supported Accommodation Manager to lead a portfolio of supported accommodation services. You will provide operational leadership, mentor Team Leaders and Disability Support Workers, drive service excellence, and ensure participants receive safe, high-quality supports aligned with their NDIS goals.

Key Responsibilities

• Lead and support accommodation teams across multiple sites
• Ensure person-centred supports are delivered to a high standard
• Manage staffing, rosters, performance, compliance and operational requirements
• Build positive relationships with participants, families, guardians and stakeholders
• Monitor budgets, participant funding utilisation and service performance
• Lead audits, incident management, safeguarding and continuous improvement initiatives
• Partner with intake and business development teams to support growth and occupancy

About You

• Leadership experience within disability, community services or supported accommodation
• Strong knowledge of the NDIS Practice Standards, Code of Conduct and safeguarding requirements
• Ability to lead high-performing teams and manage multiple priorities
• Excellent communication, stakeholder engagement and problem-solving skills
• Strong administrative and reporting capabilities
• Relevant qualification in Disability, Community Services or a related field
• Current NDIS Worker Screening Check
• Working With Children Check
• Current First Aid and CPR
• Manual Handling certification
• Current Driver Licence
• Experience supporting people with complex disabilities and behaviours
• Nursing background (EN or RN)
• Experience in project or change management

Why Join Us?

• Opportunity to make a meaningful impact in the lives of people living with disability
• Supportive leadership team and collaborative culture
• Ongoing professional development opportunities
• Diverse and rewarding leadership role