Supported Accommodation Manager

ONCALL Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

ONCALL Group in Melbourne is seeking an experienced Supported Accommodation Manager to lead a portfolio of disability accommodation services across Victoria. You will provide operational leadership, mentor team leaders and support workers, drive service excellence and ensure participants receive safe, high-quality supports aligned with their NDIS goals.

This leadership role requires strong knowledge of the NDIS Practice Standards, exceptional stakeholder engagement and the ability to manage

Qualifications

• Leadership experience within disability, community services or supported accommodation.
• Strong knowledge of the NDIS Practice Standards, Code of Conduct and safeguarding requirements.
• Ability to lead high-performing teams and manage multiple priorities.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Strong administrative and reporting capabilities.
• Relevant qualification in Disability, Community Services or a related field.
• Current NDIS Worker Screening Check.
• Working With Children Check.
• Current First Aid and CPR.
• Manual Handling certification.
• Current Driver Licence.
• Experience supporting people with complex disabilities and behaviours.
• Nursing background (EN or RN).
• Experience in project or change management.

Responsibilities

• Lead and support accommodation teams across multiple sites.
• Ensure person-centred supports are delivered to a high standard.
• Manage staffing, rosters, performance, compliance and operational requirements.
• Build positive relationships with participants, families, guardians and stakeholders.
• Monitor budgets, participant funding utilisation and service performance.
• Lead audits, incident management, safeguarding and continuous improvement initiatives.
• Partner with intake and business development teams to support growth and occupancy.

Skills

Leadership experience

NDIS Practice Standards knowledge

Team leadership

Communication

Stakeholder engagement

Problem-solving

Administrative/reporting capabilities

Project or change management

Education

Disability/Community Services qualification

Nursing qualification (EN/RN)

Job description

Lead high-quality, person-centred disability accommodation services across Victoria

About the Role

We are seeking an experienced and passionate Supported Accommodation Manager to lead a portfolio of supported accommodation services. You will provide operational leadership, mentor Team Leaders and Disability Support Workers, drive service excellence, and ensure participants receive safe, high-quality supports aligned with their NDIS goals.

Key Responsibilities

• Lead and support accommodation teams across multiple sites
• Ensure person-centred supports are delivered to a high standard
• Manage staffing, rosters, performance, compliance and operational requirements
• Build positive relationships with participants, families, guardians and stakeholders
• Monitor budgets, participant funding utilisation and service performance
• Lead audits, incident management, safeguarding and continuous improvement initiatives
• Partner with intake and business development teams to support growth and occupancy

About You

• Leadership experience within disability, community services or supported accommodation
• Strong knowledge of the NDIS Practice Standards, Code of Conduct and safeguarding requirements
• Ability to lead high-performing teams and manage multiple priorities
• Excellent communication, stakeholder engagement and problem-solving skills
• Strong administrative and reporting capabilities
• Relevant qualification in Disability, Community Services or a related field
• Current NDIS Worker Screening Check
• Working With Children Check
• Current First Aid and CPR
• Manual Handling certification
• Current Driver Licence
• Experience supporting people with complex disabilities and behaviours
• Nursing background (EN or RN)
• Experience in project or change management

Why Join Us?

• Opportunity to make a meaningful impact in the lives of people living with disability
• Supportive leadership team and collaborative culture
• Ongoing professional development opportunities
• Diverse and rewarding leadership role