Accommodation Services Manager - West Melbourne

Zenitas LLC.; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Claro is seeking an Accommodation Services Manager to lead a dedicated team across the Western Melbourne region, delivering person-centred, high-quality care for individuals with complex needs. You will drive service excellence, mentor staff, and build strong partnerships with clients, families and community partners to promote independence and wellbeing.

This leadership role requires proven experience in community services or disability, qualifications in related fields, and a passion for

Qualifications

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS.
• Qualifications in Community Services, Management, Business, or related fields are desirable.
• A passion for delivering person-centred, high-quality support.
• Strong team-building skills and a track record of developing high-performing teams.
• Proven operational performance management skills in alignment with performance targets and KPIs.

Responsibilities

• Oversee daily operations across your portfolio, ensuring seamless service delivery.
• Lead, mentor, and develop a passionate team committed to quality care.
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing.
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders.
• Responding to incidents and feedback in a timely manner.
• Support the development and review of care plans and documentation.
• Ensure compliance with policies, procedures, and legislative requirements.

Skills

Leadership

Team development

Operations management

Disability/aged care knowledge

NDIS knowledge

People management

Stakeholder engagement

Education

Bachelor's degree in Community Services/Management/Business

Job description

Who we are:

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

The Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Western Melbourne region.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

• Oversee daily operations across your portfolio, ensuring seamless service delivery
• Lead, mentor, and develop a passionate team committed to quality care
• Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing
• Build and maintain positive relationships with clients, families, community organisations, and stakeholders
• Responding to incidents and feedback in a timely manner
• Support the development and review of care plans and documentation
• Ensure compliance with policies, procedures, and legislative requirements

What Success Looks Like:

• Clients and their families feel supported, engaged and respected
• Support workers are confident, capable and well supported
• Rostering and operational processes run smoothly

To be successful in this role you will have:

• Proven leadership experience in community services, disability, or aged care; ideally within NDIS
• Qualifications in Community Services, Management, Business, or related fields are desirable
• A passion for delivering person-centred, high-quality support
• Strong team-building skills and a track record of developing high-performing teams
• Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements:

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What’s in it for you:

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a monthly rostered day off
• Monthly Shine Awards
• Novated vehicle leasing

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people