Support Worker - Psychosocial and Complex Behaviours

RGIT Australia; City of Brisbane; On-site; AUD 62,000 - 66,000; Part time

Benefits offered by this job

Salary Sacrifice

Paid parental leave

Job summary

SEQUAL is expanding psychosocial and complex behaviour support services across the northside of Brisbane. We are seeking passionate Support Workers to join our teams, supporting clients with complex needs in SIL houses, community, and hospital settings.

The role involves managing escalations, implementing PBS plans, de-escalation techniques, and promoting client dignity and safety. The position is casual, with morning/afternoon/sleepover shifts across Monday–Sunday.

Qualifications

• Experience supporting people with complex behavioural issues, mental health conditions and/or trauma backgrounds.
• Excellent verbal and written communication with clients, families and team.
• Strong observational skills to recognise distress and escalation.
• Calm, patient and emotionally regulated in high-pressure situations.
• Ability to implement PBS plans and individualised support strategies.

Responsibilities

• Work with people who have complex behavioural issues, mental health conditions or trauma backgrounds, and support those with Intellectual Disability (e.g., Level 3 ASD).
• Provide support across SIL houses, community and/or hospital environments.
• Manage complex behaviour escalations and potential aggressive incidents.
• Implement Positive Behaviour Support strategies and de-escalation techniques.
• Assist clients to adhere to Mental Health Forensic Orders where required.

Skills

Complex behaviour support

Communication skills

Observation skills

De-escalation/ PBS

Calm under pressure

Emotional intelligence

Documentation

Team player

NDIS/WWCC knowledge

First Aid/ CPR

Education

First Aid Certificate

Tools

PBS plans

Job description

Support Worker - Psychosocial and Complex Behaviours

Bald Hills, Queensland 4036, Australia A$45.28 - A$48.2

Casual Temporary Experienced

Posted 01 Oct 2026

Description

SEQUAL's psychosocial and complex behaviour support services are expanding!

We're looking for passionate Support Workers to join our growing teams across the northside of Brisbane from the City through to Caboolture.

About the role:

• Work with people who have complex behavioural issues, mental health conditions and/or trauma based backgrounds, as well as Intellectual Disability such as Level 3 Autism Spectrum Disorder.
• Provide support across SIL houses, community and/or a hospital environments.
• Manage complex behaviour escalations and potential aggressive incidents.
• Provide person-centred support and implement Positive Behaviour Support (PBS) strategies and de-escalation techniques.
• In some cases, assist clients to adhere and follow Mental Health Forensic Orders.
• Casual, morning/afternoon/sleepover shifts available Monday-Sunday.

Essential skills and attributes:

• Previous experience supporting people with complex behavioural issues, mental health conditions and/or trauma based backgrounds, as well as Intellectual Disability such as Level 3 Autism Spectrum Disorder.
• Excellent verbal and written communication skills, with the ability to communicate effectively with the client, family members and other members of the support team.
• Strong observational skills and the ability to recognise early signs of distress, anxiety, or behavioural escalation, responding promptly using proactive and person-centered strategies.
• The ability to remain calm, patient, and emotionally regulated in high-pressure situations while maintaining a reassuring presence.
• Confidence in implementing Positive Behaviour Support (PBS) plans and following individualised support strategies consistently.
• A high level of emotional intelligence, sound judgment, and the ability to adapt communication and support approaches to meet the client\'s individual needs.
• A commitment to maintaining detailed, accurate documentation and communicating any changes in presentation, concerns, or incidents to the wider support team.
• Reliability, consistency, and the ability to build trusting, professional relationships through predictable and respectful interactions.
• A genuine commitment to promoting the client\'s dignity, safety, choice, and quality of life while supporting them to achieve their individual goals.
• A strong team player.
• NDIS Worker Screening Check and QLD Working With Childrens Check.
• First Aid and CPR certificates.
• Valid driver\'s licence, reliable vehicle and comprehensive car insurance.
• Working rights for Australia.

Why you will love working for SEQUAL:

For over 25 years, SEQUAL have been supporting people with disability across our community with care, connection, and commitment. You'll join a team guided by SEQUAL\'s core values - Support, Include, Empower - where your contribution is celebrated and your professional growth supported.

What we offer:

• A paid, three day induction and training program
• Specialist training in Positive Behaviour Support, de-escalation, and trauma-informed care.
• Supportive and experienced management, team debriefing, and wellbeing support.
• Strong safety culture and clear risk management.
• Access to live, online client data, behaviour plans, incident reports.
• Opportunities to build a career in a complex specialist support environment.
• The chance to make a genuine difference in people\'s lives.
• SEQUAL eXtra - our employee benefits program including paid parental leave for eligible permanent employees, an employee referral program and access to various discounts.
• Salary Sacrifice - once permanent, you are eligible for our salary packaging up to $15,900 plus $2,650 Meal and Entertainment card.
• QLeave - portable long service leave.

Please note - only those with relevant experience will be contacted.

Company Overview

SEQUAL is a values-driven, not-for-profit company that was formed in May of 1999. SEQUAL began as a response to an identified need of young adults with high and complex support needs who were living at the Halwyn Centre, Red Hill. SEQUAL is an NDIS-registered provider delivering a variety of specialised supports to participants with high and complex support need which employs over 120 Disability Support workers in order to support our diverse participants.