Support Worker - Psychosocial and Complex Behaviours

Sequal; City of Brisbane; Hybrid; AUD 39,000 - 48,000; Part time

Benefits offered by this job

Paid induction and training

Specialist PBS training

Wellbeing support & debriefing

Salary Sacrifice options

Vehicle/insurance support (via role)

Job summary

SEQUAL is expanding psychosocial and complex behaviour support services across Brisbane’s northside. We’re seeking passionate Support Workers to join our teams.

You’ll work with people who have complex behavioural issues, mental health conditions, or trauma backgrounds, providing person-centred support in SIL houses, communities, or hospital settings. Key duties include managing escalations with PBS plans, de-escalation, and documentation.

Qualifications

• Experience supporting people with complex behavioural issues, mental health conditions, or trauma backgrounds.
• Excellent verbal and written communication with clients, families and team.
• Ability to recognise distress and respond with PBS and de-escalation strategies.
• Calm, patient and emotionally regulated in high-pressure situations.
• Commitment to accurate documentation and reporting changes to the team.
• Reliable, trustworthy team player with strong professional boundaries.
• NDIS Worker Screening Check and QLD Working with Children Check, First Aid and CPR.
• Valid Australian driver’s license and access to a reliable vehicle.

Responsibilities

• Support people with complex behavioural needs across SIL houses and community settings.
• Manage escalations and potential aggressive incidents using PBS strategies.
• Provide person-centred support and de-escalation as required.
• Assist clients with adherence to Mental Health Forensic Orders in some cases.
• Document presentations, concerns and incidents clearly to the team.

Skills

Experience with complex behaviour

Mental health support

Communication skills

Observation skills

De-escalation techniques

PBS knowledge

Team collaboration

Tools

First Aid & CPR

NDIS Worker Screening

Working With Children Check (QLD)

Job description

Support Worker - Psychosocial and Complex Behaviours

SEQUAL's psychosocial and complex behaviour support services are expanding!

We're looking for passionate Support Workers to join our growing teams across the northside of Brisbane from the City through to Caboolture.

About the role:

• Work with people who have complex behavioural issues, mental health conditions and/or trauma based backgrounds, as well as Intellectual Disability such as Level 3 Autism Spectrum Disorder.
• Provide support across SIL houses, community and/or a hospital environments.
• Manage complex behaviour escalations and potential aggressive incidents.
• Provide person-centred support and implement Positive Behaviour Support (PBS) strategies and de-escalation techniques.
• In some cases, assist clients to adhere and follow Mental Health Forensic Orders.
• Casual, morning/afternoon/sleepover shifts available Monday-Sunday.

Essential skills and attributes:

• Previous experience supporting people with complex behavioural issues, mental health conditions and/or trauma based backgrounds, as well as Intellectual Disability such as Level 3 Autism Spectrum Disorder.
• Excellent verbal and written communication skills, with the ability to communicate effectively with the client, family members and other members of the support team.
• Strong observational skills and the ability to recognise early signs of distress, anxiety, or behavioural escalation, responding promptly using proactive and person-centered strategies.
• The ability to remain calm, patient, and emotionally regulated in high-pressure situations while maintaining a reassuring presence.
• Confidence in implementing Positive Behaviour Support (PBS) plans and following individualised support strategies consistently.
• A high level of emotional intelligence, sound judgment, and the ability to adapt communication and support approaches to meet the client's individual needs.
• A commitment to maintaining detailed, accurate documentation and communicating any changes in presentation, concerns, or incidents to the wider support team.
• Reliability, consistency, and the ability to build trusting, professional relationships through predictable and respectful interactions.
• A genuine commitment to promoting the client's dignity, safety, choice, and quality of life while supporting them to achieve their individual goals.
• A strong team player.
• NDIS Worker Screening Check and QLD Working With Childrens Check.
• First Aid and CPR certificates.
• Valid driver's licence, reliable vehicle and comprehensive car insurance.
• Working rights for Australia.

Why you will love working for SEQUAL:

For over 25 years, SEQUAL have been supporting people with disability across our community with care, connection, and commitment. You'll join a team guided by SEQUAL's core values - Support, Include, Empower - where your contribution is celebrated and your professional growth supported.

What we offer:

• A paid, three day induction and training program
• Specialist training in Positive Behaviour Support, de-escalation, and trauma-informed care.
• Supportive and experienced management, team debriefing, and wellbeing support.
• Strong safety culture and clear risk management.
• Access to live, online client data, behaviour plans, incident reports.
• Opportunities to build a career in a complex specialist support environment.
• The chance to make a genuine difference in people’s lives.
• SEQUAL eXtra - our employee benefits program including paid parental leave for eligible permanent employees, an employee referral program and access to various discounts.
• Salary Sacrifice - once permanent, you are eligible for our salary packaging up to $15,900 plus $2,650 Meal and Entertainment card.
• QLeave - portable long service leave.