Support Worker Homelessness Service

Accordwest; Australia; On-site; AUD 56,000 - 78,000; Full time

Job summary

Accordwest is seeking a dedicated Support Worker to join the Homelessness Services team. You will support people experiencing homelessness with trauma-informed, culturally safe, and person-centred practice, coordinating referrals and resources as intake waits for case management.

You will work within a multidisciplinary team to ensure timely support, advocacy, and high-quality service delivery, while upholding our values of integrity, courage and collaboration.

Qualifications

• Effective verbal, written and interpersonal communication skills.
• Demonstrated experience in case management or similar community services role.
• Ability to obtain Working with Children Check (WA), National Police Clearance, Form 395 Department of Communities clearance.
• Current WA Driver’s Licence and First Aid Certificate.

Responsibilities

• Manage incoming referrals and conduct initial assessments; provide triage support for clients awaiting case management.
• Maintain accurate, timely data in the client management system; support reporting and compliance with leadership.
• Prepare client resources (welcome packs) and manage inventory; coordinate with Case Workers on resource needs.
• Support the coordination and documentation of team meetings.
• Collaborate with Case Workers and team members to share knowledge and develop internal support networks.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

Certificate IV / Diploma in Human Services

Job description

Job Category: Community Services and Development

Accordwest believes ‘Every Story Matters’, not just for our clients, but for our employees as well.

About Accordwest

Located and servicing people across the coastal and inland regions of the Southwest, the Gnaala Karla Booja of the Noongar nation, Accordwest is a not for profit (NPO)with a passion for helping our clients become more engaged, connected, and resilient, so they can go on to live strong, independent, andmeaningful lives.

At Accordwest, our values guide how we work, lead and support each other. We are committed to living our values with Act with Integrity, Demonstrate Courage and Journey Together in everything we do, from the way we collaborate to the way we servce our clients and communities. We're looking for people who not only bring strong skills and experience, but who also embody these values through their everyday actions, decisions and interactions.

Job Description

This Opportunity

We’re currently seeking a Support Worker to join our Homelessness Services team at Accordwest. This is a dynamic and rewarding opportunity to work with people experiencing homelessness, supporting them with compassion, purpose, and professionalism.

You’ll be part of a multidisciplinary team that’s committed to trauma-informed, culturally safe, and person-centred practice. Your role will be pivotal in ensuring service users receive timely support, resources, and advocacy while they await case management. You’ll help keep the wheels turning - managing referrals, preparing resources, and supporting the team to deliver consistent, high-quality services.

You’re someone who brings energy, empathy, and initiative to your work. You’re organised, detail-oriented, and thrive in a fast-paced environment. You’re a natural collaborator who values teamwork and communication, and you’re driven by the belief that everyone deserves dignity, safety, and support.

If you’re ready to make a real difference in people’s lives, and you’re not afraid to roll up your sleeves and get involved, we’d love to hear from you.

Desired Skills and Experience

Key Role Responsibilities

Manage incoming referrals and conduct initial assessments. Provide advice and triage support to clients awaiting case management. Monitor client vulnerability and elevate concerns as needed.

Maintain accurate and timely data in the client management system. Support reporting and compliance activities in collaboration with leadership.

Purchase and prepare client resources such as welcome packs to support case management activities. Maintain inventory and coordinate with Case Workers on resource needs.

Support the coordination and documentation of team meetings.

Collaborate with Case Workers, other Support Workers and team members across the Program directorate to share knowledge and ideas and provide support to develop the internal support network.

Certificate IV or Diploma in a human service focused discipline or; substantial experience, skills and expertise in case management in a community services position.

Demonstrated experience supporting people with complex needs in a community services setting.

Effective verbal, written and interpersonal communication skills.

A current Western Australian Driver’s Licence and First Aid Certificate

Ability to obtain a Western Australian Working with Children Check, National Police Clearance, a Form 395 Department of Communities Clearance

Eachof our employees bringa diversity of skills, experience, and open enthusiasm to listen, learn and build on the vision of Accordwest.We are committed to building a diverse and inclusive workforce and encourage people from all backgrounds and abilitiesto apply.

Accordwest reserves the right to commence the shortlisting processatits discretion and close campaigns should a suitable applicant be found.