Team Lead - Family and Domestic Violence

Ruah; Perth; On-site; AUD 106,000 - 116,000; Full time

Benefits offered by this job

Salary $105,916 + super

5 weeks annual leave

16 weeks parental leave

Employee Assistance Program

Journey Cover

Salary Packaging benefits

Job summary

Ruah is seeking a Team Lead to guide a dedicated crisis accommodation team at Kambarang Place, supporting Aboriginal and Torres Strait Islander women escaping violence. The role blends leadership with trauma-informed practice to ensure safe, high-quality, client-centred care.

You will lead a high-performing team, strengthen community connections and drive positive outcomes, while upholding Ruah’s values in a 38-hour week, Monday to Friday schedule.

Qualifications

• Female applicant, as required by service needs.
• Experience with Aboriginal and Torres Strait Islander women escaping family and domestic violence.
• Demonstrated leadership including supervision, coaching and staff development.
• Experience in crisis accommodation or residential service settings.
• Strong trauma-informed and culturally safe practice.
• Experience managing complex client situations and risk.
• Excellent communication, interpersonal and stakeholder engagement.
• Strong case management and service delivery knowledge.
• Commitment to Ruah’s values and social change.

Responsibilities

• Lead, coach and support a high-performing team delivering crisis accommodation and DV services.
• Provide day-to-day operational leadership for safe, client-centred service delivery.
• Lead services at Kambarang Place including crisis accommodation and case management.
• Promote culturally safe, trauma-informed and strengths-based practice.
• Support women to achieve safety, stability and positive life outcomes.
• Manage service delivery, risk, incidents and complex client situations per policies.
• Build partnerships with Aboriginal communities and government agencies.
• Monitor service quality, outcomes and compliance with documentation/reporting.
• Foster a positive team culture aligned with Ruah's values and staff wellbeing.
• Identify opportunities for continuous improvement and service innovation.

Skills

Leadership

Coaching

Staff development

Stakeholder engagement

Trauma-informed practice

Communication

Education

Community Services qualification

Social Work

Psychology

Job description

Lead a dedicated team delivering life-changing crisis support for women escaping family and domestic violence. Based at Kambarang Place, an eight-bed crisis accommodation service for Aboriginal and Torres Strait Islander women, this rewarding Team Leader role combines leadership, crisis accommodation and trauma-informed practice to support women to achieve safety, stability and positive change. You'll go boldly in leading a high-performing team, strengthening community connections and helping create safer futures for women and their families.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Kambarang Place provides crisis accommodation and support for Aboriginal and Torres Strait Islander women aged 18 years and over who are escaping family and domestic violence. The service offers crisis accommodation, case management, EST and AOD counselling, supporting women to achieve safety, healing and longer-term stability.

As Team Lead, you will provide leadership and operational oversight of the service, ensuring women receive high-quality, culturally safe and trauma-informed support. You will lead a dedicated team, build strong stakeholder relationships and drive positive outcomes for women while fostering a culture aligned with Ruah's values.

This is a full-time permanent position working 38 hours per week, Monday to Friday, 7:30am to 3:30pm.

Key Responsibilities

• Lead, coach and support a high-performing team delivering crisis accommodation and family and domestic violence services
• Provide day-to-day operational leadership to ensure safe, high-quality and client-centred service delivery
• Lead the delivery of services at Kambarang Place, including crisis accommodation, case management and coordinated support
• Promote culturally safe, trauma-informed and strengths-based practice across the service
• Support women experiencing family and domestic violence to achieve safety, stability and positive life outcomes
• Manage service delivery, risk, incidents and complex client situations in line with organisational policies and procedures
• Build and maintain strong partnerships with Aboriginal communities, government agencies and community service providers
• Monitor service quality, outcomes and compliance requirements, ensuring accurate documentation and reporting
• Foster a positive team culture aligned with Ruah's values, supporting staff wellbeing, development and performance
• Identify opportunities for continuous improvement and contribute to service innovation and best practice

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Female applicant, as permitted under the Equal Opportunity Act 1984 (WA), due to the nature of the service and the needs of the women supported by Kambarang Place
• Experience working with Aboriginal and Torres Strait Islander women escaping family and domestic violence
• Demonstrated leadership experience, including supervision, coaching and staff development
• Experience working in a crisis accommodation or residential service setting
• Strong understanding of trauma-informed and culturally safe practice
• Experience managing complex client situations and risk
• Highly developed communication, interpersonal and stakeholder engagement skills
• Strong case management and service delivery knowledge
• Commitment to Ruah’s values and vision for social change

The following are considered desirable:

• Qualification in Community Services, Social Work, Psychology or a related discipline
• Experience working within family and domestic violence services
• Knowledge of Aboriginal community-controlled and mainstream support services
• Experience working with alcohol and other drug, housing or homelessness services

What do we offer?

• A starting salary of $105,916 plus superannuation, aligned with Level 5 of the Ruah Enterprise Agreement and the SCHADS Award
• 5 weeks annual leave + 17.5% annual leave loading (for award-based staff)
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service)
• Free, independent and confidential access for you and your family to our Employee Assistance Program
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work)
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

• Current drivers’ licence
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.