Support Worker

Ello care pty LTD; Wollongong City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Ello Care Pty Ltd is seeking passionate Support Workers in New South Wales to empower participants in independent living and daily routines. You’ll build confidence, provide compassionate support, and help manage psychosocial needs within NDIS frameworks.

Experience with psychosocial disabilities, strong de-escalation and communication skills, and a commitment to trustworthy, transparent care are essential. NSW WWCC and driver’s license are required for role readiness.

Qualifications

• Demonstrated experience working with individuals with psychosocial disabilities and complex mental health needs.
• Current NDIS Worker Screening Check.
• National Police Check within last three months.
• First Aid Certificate updated within three years.
• Working with Children Check (WWCC) for NSW paid employment.
• Valid driver’s licence and access to insured vehicle.
• Cultural and linguistic sensitivity.

Responsibilities

• Provide emotional support to participants and foster resilience.
• Collaborate with participants to develop psychosocial skills and social engagement.
• Use de-escalation strategies to manage heightened emotions calmly.
• Support participants in achieving personal goals aligned with NDIS plans.
• Deliver personal care services with dignity and sensitivity.
• Support participation in recreational and community activities.
• Provide safe transport for appointments and activities.
• Assist with household tasks to maintain a safe living environment.
• Maintain clear communication with participants, families, and health professionals.
• Document case notes, incidents, and progress promptly after shifts.
• Deliver respectful services across diverse backgrounds.
• Respond to crises following organisational protocols.
• Help participants develop life skills and self-care routines.
• Engage in professional development and service improvement.

Skills

Psychosocial support

De-escalation

Emotional support

Crisis management

Documentation

Job description

Ello Care is a NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

About the Role

Ello Care is looking for passionate Support Workers to join our team in creating meaningful opportunities that empower our participants to achieve independence and confidence.

We are especially seeking candidates with experience in supporting individuals with psychosocial disabilities, including strong skills in emotional redirection, de-escalation, and providing compassionate, stabilising support during challenging situations. If you excel in fostering resilience, promoting emotional well-being, and encouraging personal growth, while aligning with our values of trust, transparency, and collaboration, we’d love for you to join us.

Responsibilities of the role

• Provide emotional support to participants, assisting them in managing challenges with empathy and fostering resilience.
• Work collaboratively with participants to build and enhance psychosocial skills, including communication, problem-solving, and social engagement.
• Use effective strategies to de-escalate heightened emotions and redirect behaviours in a calm and constructive manner.
• Encourage and support participants in achieving personal goals and enhancing their independence in alignment with their NDIS plans.
• Deliver personal care services, such as showering, dressing, and toileting, while ensuring sensitivity and respect for participants’ dignity.
• Support participants in engaging in recreational and community activities that promote social inclusion and emotional well-being.
• Provide safe and reliable transport for participants to attend appointments, social activities, and other engagements.
• Assist with household tasks, including cleaning, cooking, and maintaining a safe and comfortable living environment.
• Maintain clear and professional communication with participants, their families, team members, and allied health professionals.
• Document case notes, incidents, and progress reports promptly and accurately after each shift.
• Deliver culturally appropriate and respectful services, recognising and valuing the diverse backgrounds of participants.
• Respond appropriately to crisis situations, ensuring participant safety and following organisational protocols.
• Assist participants in developing life skills such as budgeting, time management, and self-care routines.
• Actively engage in professional development and contribute to the continuous improvement of participant services.

Your requirements

• *Essential - demonstrated experience in working with individuals with psychosocial disabilities and complex mental health needs, including skills in redirection, de-escalation and emotional support.
• Current NDIS Worker Screening Check
• A valid National Police Check issued within the last three months
• A current First Aid Certificate, obtained within the last three years
• A valid Working with Children Check (WWCC) for paid employment in NSW
• Candidates must hold a valid driver’s licence and have access to a fully insured and roadworthy vehicle.
• A strong understanding of and respect for the diverse cultural and linguistic backgrounds of participants is required.
• Candidates must have the flexibility to work a variety of shifts, including long, short, overnight, and weekend shifts.
• Excellent written and verbal communication skills are needed for accurate documentation, incident reporting, and collaboration.
• The ability to effectively manage unpredictable situations and behaviours is critical.
• A commitment to supporting participants in achieving their personal and capacity-building goals is essential.

Why Join Ello Care?

At Ello Care, we value compassion, leadership, and purpose. Joining our team means being part of a supportive environment that prioritises quality care, professional growth, and shared success. We believe proximity fosters influence, and we are committed to working closely with participants to create transformative outcomes.