Support Worker

Resolute Support; Newcastle; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

Travel allowance included

Employee Assistance Program (EAP)

Job summary

Resolute Support in Newcastle is seeking casual Support Workers for SIL, Community & In-Home Care across the Hunter, Newcastle and Lake Macquarie. You will provide person-centred support, personal care, mobility assistance and domestic tasks with dignity and respect.

Ideal candidates communicate well, show compassion, and work collaboratively with participants, families and carers. Certification checks and a NSW driver's licence support field-based roles within the community.

Qualifications

• Kind and caring nature with experience in providing care and support to vulnerable people.
• Ability to build positive relationships with participants, families and carers.
• Willingness to obtain checks and licences as required.

Responsibilities

• Provide person-centred support including personal care and daily living tasks.
• Support participants with complex behaviours using trauma-informed and de-escalation approaches.
• Follow Mealtime Management Plans and health recommendations; assist with mobility and transfers.
• Identify, report and document incidents and risks; adhere to NDIS Code of Conduct.

Skills

Compassionate

Interpersonal skills

Customer service

Professional approach

Education

Certificate III/IV in Disability/Aged Care/Individual Support

Tools

NDIS Worker Check

WWCC

First Aid (optional)

Job description

OUR BACKGROUND

Resolute Support is one of the most successful community service providers in the Newcastle and Hunter Region. Our employees assist more than 300 people across Newcastle, Maitland and Lake Macquarie, offering support with transport, recreational activities, community outings and appointments, personal care, domestic assistance and supported living accommodation.

Our dedicated and passionate team members deliver high quality care and support services that place the participant at the centre of everything that we do. Our focus is to Support Quality of Life through assisting our participants along their journey to meet and achieve their goals set within their NDIS plan.

Our mission to support people through Choice, Opportunity, Inclusion & Acceptance is at the forefront of our company culture.

ROLE OVERVIEW

Support Workers: SIL, Community & In-Home Care (Casual) | Across the Hunter, Newcastle & Lake Macquarie.

Deliver person-centred support to people with intellectual, mental health and physical disabilities, including personal care (showering, dressing, grooming, toileting). This is a core part of the role, always delivered with dignity and respect

Provide complex personal care where required, including continence care, hoist and sling transfers, and support for people with limited mobility or high physical support needs (additional training provided)

Confidently support participants with complex behaviours of concern, using trauma-informed care, de-escalation and positive behaviour support, and following Behaviour Support Plans

Implement Mealtime Management Plans and allied health recommendations, plus complex health supports and manual handling (training provided; nursing/clinical experience highly regarded)

Support everyday living skills: meal prep, shopping, budgeting, domestic tasks and working toward individual goals

Identify, report and document incidents, risks and hazards, and understand the NDIS Code of Conduct, reportable incidents and restrictive practices (full internal training provided)

Maintain regular, reliable availability across mornings, evenings, overnights and weekends (preferences accommodated where possible)

Be willing to drive company vehicles, including vans, when required

ABOUT YOU

You will have a kind and caring nature, and have demonstrated experience in providing care and support to vulnerable people. You have great interpersonal and communication skills, with the ability to effectively communicate and build positive relationships with our participants, their family members and carers (where applicable).

Qualifications & Checks

Certificate III or IV in Disability, Aged Care and/or Individual Support (highly regarded, but not essential)

NDIS Worker Check (or willing to obtain)

WWCC (or willing to obtain)

First Aid (can be obtained after application)

NSW driver's licence

Own reliable car, comprehensively insured

Experience & Skills

Show a compassionate, inclusive and professional approach with a strong focus on customer service

Previous experience in a similar role providing support to people with complex care needs is highly valued. Experience as an Assistant in Nursing (AIN), Enrolled Nurse (EN) or Registered Nurse (RN), as well as mental health or youth work, is desirable but not essential

Experience supporting participants with behaviours of concern, including emotional regulation, de-escalation and positive behaviour support strategies, is highly valued. If you're still building this experience, we'll train and support you

What we offer you:

• Flexible working hours to suit your lifestyle
• Travel allowance included
• Access to Employee Assistance Program (EAP) for support and wellbeing
• Personal gratification by supporting others