Support Worker

Superior Care Solutions; Wollongong City Council; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Paid induction and training

Flexible scheduling

Career progression opportunities

Professional development budget

Job summary

Superior Care Solutions is seeking caring staff to support NDIS participants at home, in day programs, and in the community. The role blends SIL home support with day-program delivery, with casual and part-time options. Shifts include weekdays, weekends, evenings, public holidays, and sleepovers as rostered.

You will work with a friendly team in warm, participant‑centred programs, guided by individual goals and safety requirements.

Qualifications

• NDIS Worker Screening Check is required at hire.
• First Aid and CPR certifications are mandatory.
• NDIS Worker Induction Modules (completed) required.
• Working With Children Check (WWCC) and a valid Driver’s licence with a personal vehicle.

Responsibilities

• Providing personal care, domestic assistance, and community access support.
• Supporting participants with daily living tasks and routines.
• Helping participants pursue goals and build independence.
• Recording shift notes and incidents accurately.
• Running day program activities and sleepover shifts.
• Building professional, respectful relationships with participants and families.

Skills

Communication skills

Active listening

Reliability

Professional attitude

Education

Certificate III or IV in Individual Support, Disability Support, or Community Services

Job description

About The Role

You’ll be the heart of the support we provide — working directly with NDIS participants in their homes, in our day programs, and out in the community. It’s hands‑on work that genuinely changes lives. Some shifts you’ll be helping someone prepare a meal in their SIL home. Other shifts you’ll be running an art session, going on a community outing, or supporting a school holiday day trip. No two days are the same.

You’ll work alongside a friendly, supportive team in homes and programs that are warm, welcoming, and built around what each participant wants to achieve. We care deeply about getting this right — both for the participants we support and the people we hire.

This role combines SIL home support and day program delivery into one position. Casual and part-time options available. Hours include weekdays, weekends, evenings, public holidays, and sleepover shifts depending on the roster.

What You’ll Be Doing

• Providing personal care, domestic assistance, and community access support
• Supporting participants with daily living tasks and routines
• Helping participants pursue goals and build their independence
• Following individual support plans, behaviour support plans, and risk management strategies
• Recording shift notes, incidents, and relevant observations accurately
• Supporting cooking, meal prep, and household tasks
• Prompting medication when needed and recording it
• Running and supporting day program activities (arts, cooking, fitness, music, outings)
• Working sleepover shifts in SIL homes as part of the roster
• Building professional, respectful relationships with participants and families
• Following all NDIS, health, and safety compliance requirements

Roster, Supervision & Reporting

• Roster pattern: fortnightly cycle, adjusted each fortnight based on availability and rostering needs
• Hours include evenings, weekends, public holidays and sleepovers as standard parts of the role
• Reports to: Senior Support Worker
• Supervision check‑ins: every 2–3 months, or more frequently as needed

Training Provided After Hire

Induction Is Paid. We Provide Ongoing Training In

• Medication competency
• Manual handling
• Behaviour Support Plan (BSP) training
• NGO Training Platform Modules — 2 courses per month

What You’ll Need (Mandatory at Hire)

• NDIS Worker Screening Check
• First Aid certification
• CPR certification
• NDIS Worker Induction Modules (completed)
• Working With Children Check (WWCC)
• Driver’s licence (current)
• Personal vehicle
• Full comprehensive car insurance
• Right to work in Australia
• Genuine respect for people living with disability
• Clear communication and active listening
• Reliability and a professional, dependable attitude

Nice to Have

• Certificate III or IV in Individual Support, Disability Support, or Community Services
• Previous experience in disability support, aged care, or community services
• Understanding of person‑centred support, dignity of risk, and choice & control
• Experience adapting activities for people with different abilities

What We Offer

• Pay in accordance with the SCHADS Award
• Comprehensive paid induction and training
• Ongoing professional development budget
• Supportive team culture where your work is valued
• Flexible scheduling options across casual and part-time roles
• Team events and social connection
• Clear progression pathways into Senior Support Worker and other roles
• 6-month probation period; 2 weeks’ notice once confirmed