Support Worker – Women’s Programme

The Salvation Army; Alice Springs; On-site; AUD 61,000 - 65,000; Full time

Benefits offered by this job

SCHADS Level 3

Remote Area Housing Benefit

Entertainment Benefit

Job summary

The Salvation Army is seeking casual Support Workers for the Women’s Program in Alice Springs, NT. This role supports residents in a safe, respectful environment, assisting with daily tasks and maintaining records while working within a 24/7 roster.

You will contribute to case plan goals, collaborate with the team, and bring experience in community services and trauma-informed care. OT shifts and after-hours work are included.

Qualifications

• Experience in community services or related field.
• Experience supporting people transitioning from custody or the justice system.
• Experience with First Nations communities and culture.

Responsibilities

• Maintain a safe, welcoming, trauma-informed environment for residents.
• Assist residents with daily living tasks and record-keeping.
• Respond to incidents and escalate as required.
• Collaborate with case managers and team to support case plan goals.
• Work across 24/7 roster including after-hours shifts.

Skills

Community services experience

Justice-system transition support

First Nations engagement

Attention to detail

Mental health/trauma-informed

Strong communication

Calm under pressure

Digital tools proficiency

Self-motivation

Driver's license

First Aid certificate

Working with Children Check (NT)

Education

Relevant tertiary qualification

Job description

Number of Positions Available: 3

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Women’s Program Alice Springs, NT Casual SCHADS Level 3

Why this role matters

The Salvation Army is one of Australia’s largest providers of homelessness and justice‑related support services. Open House provides safe, stable accommodation for residents who are rebuilding their lives after periods of instability, including time in custody. Many residents are seeking a calm, respectful and empowering environment where they can regain confidence, strengthen independence and reconnect with community. This program supports individuals who may have experienced trauma, justice involvement, safety concerns and barriers to social participation. Support Workers play a vital role in creating a safe, welcoming and trauma‑informed space that promotes dignity, healing and self‑determination. The role is well suited to applicants who are passionate about supporting women and people transitioning from the justice system.

About the role

As a casual Support Worker, you will contribute to after‑hours operations at Open House, ensuring the environment is safe, well‑maintained and supportive. You will assist residents with daily living tasks, maintain accurate records, respond to incidents, and work collaboratively with case managers and the wider team to support residents in achieving their case plan goals. This is a casual position based in Alice Springs, NT. The roster operates 24/7, with after‑hours, evening and overnight active shifts where staff are required to remain awake.

How you will make an impact

• Create a safe, respectful and welcoming environment for all residents
• Assist residents to manage and maintain individual and shared living spaces
• Support daily cleaning and maintenance tasks to ensure high presentation standards
• Maintain accurate, up‑to‑date client records and data in TSA’s electronic systems
• Provide clear, accurate information in handover documents between shifts
• Identify risks to clients, staff or TSA and escalating promptly to the relevant supervisor
• Support residents to work towards case plan goals, including attending appointments relating to health, housing, finances, education, justice and social inclusion
• Take preventative action in potential high‑risk situations in line with policy and procedure
• Contribute to a positive, collaborative team environment
• Participate in a 24/7 roster, including afternoon, evening and overnight active shifts

What you will bring

• Experience within community services and/or a relevant tertiary qualification
• Experience supporting people transitioning from the justice system or reintegrating after custody
• Experience working with First Nations people, including understanding of local Aboriginal communities and culture
• Previous experience in a similar support role
• Desirable: experience in mental health, AOD or trauma‑informed practice
• Strong communication skills and the ability to build positive, respectful relationships
• Ability to remain calm, resilient and focused in challenging situations
• Confidence using everyday digital tools, including email, databases and Microsoft applications
• Self‑motivation and a high level of initiative
• Current Drivers Licence
• First Aid Certificate
• Valid NT Working with Children’s Check

What we offer

• $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
• SCHADS Level 3 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose‑driven crole that makes a positive and lasting social impact

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.