Community Housing Support Worker

The Salvation Army; Alice Springs; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Hourly pay range

Superannuation included

Remote Area Housing Benefit

Relocation assistance

Parental leave

Purchased leave

Flexible working

Wellbeing program

Job summary

The Salvation Army is seeking a dedicated Community Housing Support Worker in Alice Springs, NT. This full-time role ensures safe, well-maintained housing while building positive relationships with residents and coordinating tenancy activities.

You will perform welfare checks, manage tenancy requirements, engage residents, and liaise with contractors to maintain a respectful, supportive environment. Salary ranges reflect SCHADS Level 4 expectations.

Qualifications

• Experience in tenancy or community housing roles.
• Ability to communicate with residents whose first language is not English.
• Strong interpersonal skills and relationship building.
• Proficient computer literacy in common applications.
• Commitment to TSA values and safety policies.

Responsibilities

• Manage tenancy requirements and perform welfare checks.
• Respond to day-to-day needs and maintain a safe, welcoming home.
• Engage residents and coordinate with contractors.
• Maintain accurate records and data per TSA standards.
• Support new intakes and prepare properties for new residents.

Skills

Communication skills

Engage diverse communities

Reliability & integrity

NT Working with Children Check

Driver's Licence (NT)

Education

Diploma in Community Services

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Community Housing Support Worker

Alice Springs, NT | Full Time | SCHADS Level 4

Why this role matters

The Todd Street program provides more than housing. It offers safety, stability and a chance for people to rebuild their lives with dignity. Many residents are navigating trauma, homelessness, cultural disconnection and complex challenges. Your presence helps create a place where people feel respected, supported and welcomed without judgement. This role is an opportunity to walk alongside residents at a time when they are working hard to regain stability. Every conversation, every welfare check and every moment of support contribute to someone feeling seen, valued and encouraged. If you find purpose in helping people, feel safe, connected and confident in their future, this work will speak to you.

About the role

As a Community Housing Support Worker, you will support residents living in transitional housing while ensuring the property remains safe, well maintained and welcoming. You will build positive relationships with residents, help them settle in, respond to day-to-day needs and ensure tenancy requirements are met in a respectful and supportive way. Your work will include tenancy management, welfare checks, resident engagement, safety monitoring and coordination with contractors. You will also contribute to a calm and respectful environment by responding to maintenance issues, supporting new intakes and ensuring records are kept up to date. This is a full time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How you will make an impact

• Establish warm and professional relationships with residents
• Provide welcoming and responsive inductions for new tenants
• Support residents through regular communication, welfare checks and respectful engagement
• Manage tenancy requirements including inspections, rent ledgers, leases and maintenance
• Respond to urgent matters including non-rental payment, safety concerns and immediate needs
• Maintain accurate tenant records and update data in line with TSA standards
• Coordinate grounds keeping and maintenance with contractors and the Caretaker or Cleaner
• Prepare properties for new intakes and complete final inspections
• Report incidents and risks in accordance with TSA policies and procedures
• Contribute to a safe, calm and culturally respectful environment for all residents

What you will bring

• Experience working in a similar tenancy or community housing role
• Confidence engaging with people who may not have English as a first language
• Strong communication skills and the ability to build positive relationships
• Sound computer literacy in common applications
• Diploma in Community Services or relevant experience at an equivalent level
• Reliability, integrity and alignment with TSA values
• An NT Working with Children Check
• A current NT Driver’s Licence

What we offer

• $51.37 – $55.28 hourly plus superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
• SCHADS Level 4 with Above Award conditions (up to 10%)
• Remote Area Housing Benefit up to $31,800 tax free
• Entertainment Benefit up to $2,650 tax free
• Relocation assistance up to $5,000 for eligible applicants
• Generous paid parental leave with 12 weeks primary and 2 weeks secondary
• Purchased Leave Scheme up to 8 weeks
• Five days paid leave each year to experience other TSA programs
• Flexible working arrangements
• Access to the Employee Assistance Program and wellbeing supports
• Ongoing training and development
• A career where your work genuinely changes lives in the NT

Equal Opportunity and Inclusive Employment

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Career and Volunteer Opportunities

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.