Support Worker

Vinnies; Nowra; On-site; AUD 69,000 - 83,000; Full time

Benefits offered by this job

Salary packaging benefits

Career development opportunities

Team-oriented culture

Job summary

The St Vincent de Paul Society NSW is seeking a compassionate Support Worker in Nowra to provide practical and emotional support to people experiencing homelessness. You will collaborate with Case Managers to connect clients with services and maintain a safe accommodation environment, while documenting outcomes and progress.

This role requires flexibility, strong communication, and a commitment to dignity and respect for clients from diverse backgrounds.

Qualifications

• Experience in a support role within homelessness, housing or community services.
• Ability to work with people from diverse backgrounds and with complex needs.
• Strong interpersonal and organisational skills.

Responsibilities

• Provide practical, emotional and person-centred support to clients.
• Build respectful relationships using a trauma-informed, non-judgmental approach.
• Help clients access services and achieve personal goals.
• Coordinate with Case Managers and external agencies to deliver support.
• Maintain accurate client records and daily documentation.
• Support a safe, welcoming accommodation environment and routines.

Skills

Trauma-informed practice

Communication

Flexibility

Empathy

Record keeping

Job description

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Support Worker

Date: 25 Aug 2026

Location: Nowra, NSW, AU, 2541

About Us

The St Vincent de Paul Society NSW is a leading provider of community support services, committed to supporting people experiencing disadvantage and working towards a more just and compassionate society.

• SCHCADS Award: hourly rates starting from $50.61 depending on experience
• Boost your take-home pay with generous tax-free salary packaging benefits
• Career development opportunities with pathways to grow across Vinnies NSW
• Join a passionate, values-driven team committed to creating positive change

Your Role

As a Support Worker, you’ll play an important role in creating a safe, welcoming and supportive environment for people experiencing homelessness. Working alongside our Case Management team, you’ll provide practical and emotional support to clients, helping them navigate challenges, build independence and work towards their individual goals. Every day will be different. From providing day-to-day support and connecting clients with services, to maintaining a safe and welcoming accommodation environment, you’ll have the opportunity to build meaningful relationships and make a genuine difference. This is a rewarding role for someone who is compassionate, resilient and committed to supporting people with dignity and respect.

Your Responsibility

• Provide practical, emotional and person-centred support to clients in line with their individual case plans
• Build positive and respectful relationships with clients, using a trauma-informed and non-judgemental approach
• Support clients to achieve their goals and access appropriate services and community supports
• Work closely with Case Managers, colleagues and external agencies to coordinate effective support
• Maintain accurate and up-to-date client records, case notes and daily documentation
• Help create a safe, welcoming and inclusive accommodation environment
• Support client orientation, room organisation, inspections, meal services and general accommodation standards
• Assist clients to understand and follow service guidelines and meet their day-to-day needs
• Support activities and programs that encourage connection, participation and independence
• Advocate for clients and help them navigate relevant services and systems
• Transport clients when required
• Contribute to maintaining service quality, compliance and performance standards
• Work across a flexible roster, including nights, weekends and public holidays as required

You Will Need

• Experience working in a support role, ideally within homelessness, housing, community services or a similar environment
• An understanding of trauma-informed practice and person-centred support
• The ability to work respectfully and effectively with people from diverse backgrounds and with complex needs
• Strong communication and interpersonal skills
• Good organisation and attention to detail, including accurate record keeping
• The ability to remain calm, compassionate and professional in challenging situations
• Confidence working both independently and as part of a collaborative team
• Flexibility and availability to work a range of shifts, including nights, weekends and public holidays

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and arecommitted to engaging a diverse workforce.We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found inthe Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check& Working with Children check. A health / medical assessment may be required for some roles.