Support Technician

First Focus; Canberra; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Uprise coaching (1:1 with psychologist

Hybrid working arrangements

10 paid training days/year

FastTrack mentoring program

MAD Council—charity & sustainability

Tesla car option

Regular team social events

Job summary

First Focus in Australia seeks an experienced IT support professional to manage tickets across Microsoft AD, Azure, and Exchange while balancing on-site and remote work. You’ll troubleshoot desktops, servers, and cloud platforms and contribute to project deployments in a dynamic MSP environment.

You’ll join a team that values curiosity, offers 10 paid training days per year, certifications that trigger pay raises, and supportive mentorship.

Qualifications

• Deep knowledge of AD (Azure) and end-user support wizardry.
• Solid grasp of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.
• Experience with ticketing systems and a knack for making users feel heard.
• Great comms, great attitude, and a genuine love for solving problems.
• A valid Australian driver’s license and your own vehicle.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry).
• Jumping into project deployments when things get spicy.
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for.
• Collaborating with senior engineers to keep environments clean, lean, and mean.
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you).

Skills

Azure AD

End-user support

Windows Server

Exchange

Cloud platforms

Desktop to firewall

Ticketing systems

Communication

Driver's license & vehicle

Tools

Ticketing systems

Job description

You’ve been grinding remote tickets for years.

You’ve mastered the queue.

You’ve soloed Exchange.

You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of 2026 feel like an upgrade, not a repeat.

We’reFirst Focus—Australia’s top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It’s a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

aka What You’ll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

aka What You’ll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

aka What You’ll Get

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work-life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.