Support Technician

First Focus AU; Canberra; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

10 paid training days

Certs = pay rise

Tesla company car (conditions apply)

Job summary

First Focus AU is seeking an IT Service Desk Technician to join our Canberra team. You’ll handle tickets across AD, Azure, M365, and Exchange, troubleshoot desktops, servers, and networks, and split time between desk support and onsite visits.

We back your curiosity with 10 paid training days, certs that raise pay, hybrid working arrangements, and a culture built on trust and collaboration.

Qualifications

• Proficient in Azure AD and some on-prem AD knowledge.
• Strong knowledge of Windows Server, Exchange, and cloud platforms.
• Solid end-to-end support across desktop to network.
• Experience with ticketing systems and customer empathy.
• Valid Australian driver\'s license and own vehicle; hybrid onsite role.

Responsibilities

• Manage tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, firewalls, and networks.
• Support cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS.
• Participate in project deployments when needed.
• Split time between desk-based support and onsite work.
• Collaborate with senior engineers to keep environments lean and reliable.
• Occasionally visit client sites; travel expenses covered.

Skills

AD/Azure

Windows Server

End-user support

Networking basics

Ticketing systems

Communication

Tools

Azure

Entra

Hyper-V

Citrix

Job description

You've been grinding remote tickets for years.

You've mastered the queue.

You've soloed Exchange.

You've tanked Azure outages and DPS'd your way through AD forests.

Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of 2026 feel like an upgrade, not a repeat.

First Focus—Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It's a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast—10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script—solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk‑based support and hands‑on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

What You'll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on‑prem too) and end‑user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack—from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

• Up to $85k package, plus training and flexibility
• Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work‑life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council—equality, charity, and sustainability
• Tesla company car option (yes, really—conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.