Support Services Officer

Safran Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Safran Electronics & Defense Australasia Pty Ltd (SEDA) in Sydney seeks a qualified Support Services Officer to provide administrative and coordination support for in-service activities, focusing on RMA management and contract delivery.

You will report to the Support Services Manager and work across workshop, engineering and supply teams to ensure data integrity and successful contract execution in the Australian defence sector.

Qualifications

• Tertiary qualifications in project management, administration or engineering.
• Experience in administrative or coordination roles (project officer or maintenance services).
• Experience in working across multiple stakeholders.
• Desirable exposure in delivery of ASDEFCON support contract.
• Advanced use of MS Office Products (Excel, Word, PowerPoint & Project).

Responsibilities

• Administer and maintain the RMA and repair tracking system
• Coordinate status updates across workshop, engineering, and supply teams
• Log and track customer support requests and service activities
• Support coordination of contract delivery tasks and follow up actions
• Prepare inputs and supporting material for CDRLs and contract reporting
• Maintain risk, issue, and action registers
• Support governance activities including meetings, minutes, and action tracking
• Ensure accuracy and integrity of contract-related data and records

Skills

Organisational skills

Attention to detail

Client-facing

Communication

Education

Tertiary qualifications in project management, administration or engineering

Tools

MS Office

Job description

Customer services and support - Customer support & services management (CSSM)

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Support Services Officer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.

Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.

ABOUT THE ROLE:

To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support.
The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.

In this role, you will be responsible for;

• Administer and maintain the RMA and repair tracking system
• Coordinate status updates across workshop, engineering, and supply teams
• Log and track customer support requests and service activities
• Support coordination of contract delivery tasks and follow up actions
• Prepare inputs and supporting material for CDRLs and contract reporting
• Maintain risk, issue, and action registers
• Support governance activities including meetings, minutes, and action tracking
• Ensure accuracy and integrity of contract-related data and records

PERSONAL ATTRIBUTES & SKILLS:

• Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1
• Strong organisational and tracking capability
• Attention to detail and data accuracy
• Customer focused and Excellent client-facing skills
• Strong written and oral communication skills
• Proactive, Autonomous, Rigorous, Organised
• Interest in advanced technologies
• Strong work ethic

Candidate skills & requirements

MINIMUM QUALIFICATION / EXPERIENCE:

• Tertiary qualifications in project management; administration or engineering
• Experience in administrative or coordination roles (project officer or maintenance services)
• Experience in working across multiple stakeholders
• Desirable exposure in delivery of ASDEFCON support contract.
• Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)