Support Services Officer (H/F)

SAFRAN ELECTRONICS & DEFENSE AUSTRALASIA PTY LTD; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Safran Electronics & Defense Australasia Pty Ltd in Sydney seeks a qualified Support Services Officer to provide administrative and coordination support for in-service activities, with a focus on RMA management and contract delivery. Reporting to the Support Services Manager, you will work across defence projects for Australian and NZ forces.

You will maintain data integrity, log service requests, prepare inputs for CDRLs, and support governance through meetings and minutes.

Qualifikationen

• Tertiary qualification required in project management, administration or engineering.
• Experience in administrative or coordination roles across multiple stakeholders.
• Advanced MS Office skills including Excel, Word, PowerPoint & Project.
• Ability to obtain Negative Vetting Level 1 clearance.

Aufgaben

• Administer and maintain the RMA and repair tracking system
• Coordinate status updates across workshop, engineering, and supply teams
• Log and track customer support requests and service activities
• Support coordination of contract delivery tasks and follow up actions
• Prepare inputs and supporting material for CDRLs and contract reporting
• Maintain risk, issue, and action registers
• Support governance activities including meetings, minutes, and action tracking
• Ensure accuracy and integrity of contract-related data and records

Kenntnisse

Strong organisational skills

Tracking capability

Attention to detail

Client-facing skills

Written and oral communication

Proactive and autonomous

Interest in advanced technologies

Work ethic

Ausbildung

Tertiary qualifications in project management, administration or engineering

Tools

MS Office Suite

Jobbeschreibung

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Safran Electronics & Defense est une entreprise internationale de plus de 19 000 collaboratrices et collaborateurs, qui mobilisent expertises et esprit de corps pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, l'entreprise développe des produits et services pour les acteurs du monde civil et militaires, sur terre, en mer, dans le ciel et dans l'espace. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment. Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.

ABOUT THE ROLE:

To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support. The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.

• Administer and maintain the RMA and repair tracking system
• Coordinate status updates across workshop, engineering, and supply teams
• Log and track customer support requests and service activities
• Support coordination of contract delivery tasks and follow up actions
• Prepare inputs and supporting material for CDRLs and contract reporting
• Maintain risk, issue, and action registers
• Support governance activities including meetings, minutes, and action tracking
• Ensure accuracy and integrity of contract-related data and records

PERSONAL ATTRIBUTES & SKILLS:

• Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1
• Strong organisational and tracking capability
• Attention to detail and data accuracy
• Customer focused and Excellent client-facing skills
• Strong written and oral communication skills
• Proactive, Autonomous, Rigorous, Organised
• Interest in advanced technologies
• Strong work ethic

MINIMUM QUALIFICATION / EXPERIENCE:

• Tertiary qualifications in project management; administration or engineering
• Experience in administrative or coordination roles (project officer or maintenance services)
• Experience in working across multiple stakeholders
• Desirable exposure in delivery of ASDEFCON support contract.
• Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)