Support Officer - Building Services

Geoscience Australia; Wangaratta; On-site; AUD 65,000 - 80,000; Full time

Job summary

Rural City of Wangaratta in Wangaratta, VIC is seeking a Support Officer - Building Services to provide administrative and customer service support to the Building Services team. You will be the first point of contact for customers, assist with enquiries, process documentation and help ensure the efficient delivery of statutory building services.

Full-time, permanent position with a commitment to delivering high-quality public service.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of attention to detail.
• The ability to manage competing priorities and work effectively in a busy environment.
• A professional and welcoming approach when interacting with customers, contractors and stakeholders.
• Sound computer skills and experience using Microsoft Office applications.
• The ability to work both independently and as part of a team.
• Experience in an administrative or customer service role.
• Experience or knowledge in building, planning or local government environments will be highly regarded but is not essential.

Responsibilities

• Provide administrative and customer service support to the Building Services team.
• Be the first point of contact for customers and contractors.
• Assist with enquiries, documentation processing and coordination of statutory building services.
• Help manage competing priorities in a busy environment.

Skills

Customer service

Administrative skills

Communication skills

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Synopsis:

Support Officer - Building Services

Wangaratta, VIC | Permanent Full Time | $72,643 per annum + super

Our Building Services team is looking for someone with strong administrative skills, excellent communication abilities, and a commitment to providing outstanding customer service. The Statutory Services Unit manages a wide range of planning and building matters, providing important services to our community.

We are seeking a Support Officer - Building Services who can confidently welcome and assist customers while supporting our Building Services team with a variety of day-to-day administrative tasks. This role is ideal for someone who is organised, professional and enjoys working in a customer-focused environment.

While experience in building services is not essential, a positive attitude, strong organisational skills and a friendly approach are important. Full training and support will be provided to the successful applicant. About the Role This permanent full-time position provides administrative and customer service support to the Building Services team. You will be the first point of contact for many customers, assisting with enquiries, processing documentation and helping ensure the efficient delivery of statutory building services.

What We're Looking For

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of attention to detail.
• The ability to manage competing priorities and work effectively in a busy environment.
• A professional and welcoming approach when interacting with customers, contractors and stakeholders.
• Sound computer skills and experience using Microsoft Office applications.
• The ability to work both independently and as part of a team.
• Experience in an administrative or customer service role.
• Experience or knowledge in building, planning or local government environments will be highly regarded but is not essential.

Why Join Us?

This is an excellent opportunity to join a supportive and collaborative team that plays an important role in delivering services to our community. You'll have the opportunity to develop your skills, build valuable experience within local government and contribute to the efficient operation of Council's Building Services functions.

For further information, please contact Clare Cowder – Manager Statutory Services – 0437 073 944

Applications close at 3pm on Monday, 14 September 2026. We may close this vacancy earlier if a suitable candidate is found before the closing date.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.