Customer Support Officer

Ngshire; Stawell; Hybrid; AUD 36,000 - 72,000; Part time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Supportive team environment

Job summary

Northern Grampians Shire Council is seeking a part-time Customer Support Officer to join the friendly Customer Support team in Stawell. You will be the first contact for customers across in-person, phone and electronic channels, providing professional assistance and directing them to the right services.

This role offers a positive, flexible work environment with opportunities to learn about Council operations and develop strong customer service and communication skills.

Qualifications

• Customer service experience in busy environments is preferred.
• Knowledge of Council services and how departments work together is helpful.
• Flexible, adaptable and able to handle varied daily tasks with a positive attitude.

Responsibilities

• Be the first point of contact for customers across in-person, phone and electronic channels.
• Assist customers by connecting them with information and services they need.
• Create a positive experience with every interaction and maintain professional communication.

Skills

Customer service

Communication

Empathy

Organisation

Computer literacy

Teamwork

Job description

Job Category: Administration and Office Support

Are you passionate about helping people and delivering outstanding customer service?

We're looking for a positive, approachable and organised team member to join our Customer Support team.

Position: Customer Support Officer

Job Type: Part Time - 3 days per week - Monday, Thursday and Friday

Tenure: Temporary - 30 June 2027

Location: Stawell

Package: $71613.43 per annum pro rata - $36.24 per hour

About Northern Grampians Shire Council

Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.

Job Description

Customer Support Officer

As a Customer Support Officer, you'll be the first point of contact for many of our customers, providing friendly, professional assistance across a wide range of Council services. You'll respond to enquiries in person, over the phone and electronically, helping to connect customers with the information and services they need while creating a positive experience with every interaction.

Why join the Customer Support Team?

• Be the friendly face and voice of Council for our community.
• Make a real difference by helping people access the services they need.
• Gain exposure to all areas of Council and build broad organisational knowledge.
• Develop valuable communication, problem-solving and customer service skills.
• Work in a supportive, collaborative team that values learning and growth.
• Enjoy a varied role where every day brings new challenges and opportunities.
• Build strong relationships with colleagues across a wide range of departments.
• Develop transferable skills that can open doors to future career opportunities within Council.
• Play an important role in delivering positive experiences for our customers.
• Contribute to a team that values professionalism, respect and continuous improvement

About you

We are looking for someone who:

• Enjoys helping people and takes pride in delivering friendly, professional customer service.
• Is an excellent communicator who can confidently engage with a wide range of people, whether face-to-face, over the phone or in writing.
• Builds positive relationships with customers and colleagues through empathy, patience and a genuine willingness to assist.
• Is comfortable using computers and enjoys learning new systems and technology.
• Can stay organised, manage competing priorities and remain calm in a fast-paced environment.
• Takes initiative, works well as part of a team and is always willing to lend a hand.

It would be great if you also:

• Have previous customer service experience in a busy environment.
• Have a good understanding of Council services, departments and how they work together to support our community.
• Are flexible, adaptable and enjoy variety in your day.
• Are curious, eager to learn and committed to continuously improving the customer experience.

Why apply?

This is a great opportunity to broaden your knowledge of Council operations, develop your customer service skills and play a key role in delivering positive outcomes for our community. You'll work in a supportive team environment where no two days are the same and where your contribution makes a real difference.

If you'd like to know more contact Jamie Torney, Team Leader Customer Support at [e-mail] or call 03 5358 8700.

Applications close 5pm Sunday 6th September 2026.

Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace. We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety.