Support Officer Barossa

Tafe Sa; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Paid training

Public sector experience

Job summary

TAFE SA is seeking a Support Officer to deliver customer-focused service and administrative support to students, staff and internal teams across multiple channels. Roles may be frontline, hybrid, or administration-focused, involving CRM data entry and updating student systems.

We value accuracy, clear communication, and adaptability. Prior education experience isn’t required; applicants from administration or customer service are encouraged to apply.

Qualifications

• Experience in administration, customer service, or related environments is highly regarded.
• Ability to enter data accurately across multiple systems.
• Strong written and verbal communication skills.
• Professional, friendly customer service mindset is essential.

Responsibilities

• Answer enquiries via email, phone, live chat, and face-to-face channels.
• Provide student and staff-focused support across multiple systems.
• Maintain accurate records in CRM and student information systems.
• Represent TAFE SA professionally and contribute to a positive experience.
• Move between service channels or sites as needed.
• Assist with processing forms and data entry tasks.

Skills

Customer service

Attention to detail

Multitasking

Written communication

Adaptable

Job description

This is for regional vacancies only. Applicants not currently living in, or not intending to be located near the regional campuses over the next 12 months should not apply.

About TAFE SA

TAFE SA, proud winner of Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, delivers high quality education and skills training across South Australia.

At TAFE SA, our values shape how we work — We Work As One, We Do What Matters, and We Step Up.

Learn more about our values and what it's like to work at TAFE SA: TAFESA Values

With opportunities across regional locations including the Barossa, Port Lincoln, Port Augusta, Port Pirie, Ceduna, Wudinna, Whyalla and Mount Gambier, TAFE SA offers the chance to support communities across the state.

Join an innovative team shaping job-ready students and creating life-changing opportunities. More than a job, make real impact! GO GET IT!

About the Role

As a Support Officer, you will deliver customer-focused service and administrative support to students, staff and internal teams across multiple channels, including phone, email, live chat and face-to-face, while ensuring services run smoothly. You may work in frontline or hybrid environments or in more administration-focused roles involving processing forms, maintaining records, managing CRM or email enquiries and updating student systems. This role suits adaptable, organised individuals who are comfortable using multiple systems, communicate clearly, and take pride in accuracy and delivering a positive experience. Prior education experience is not required, and applicants from administration, customer service or other people-focused backgrounds are encouraged to apply.

What You'll Be Doing

In these roles, you may:

• Respond to enquiries through email, CRM cases, phone, live chat or face-to-face channels


• Provide responsive, student-focused support to students, staff and internal teams


• Represent TAFE SA professionally and contribute to a positive student and staff experience


• Use multiple systems, including databases, Microsoft Office, live chat software and student platforms


• Accurately enter, update and maintain student and business information


• Complete administration, processing and data entry tasks


• Process forms and upload information into student information systems


• Move between different service channels, teams or sites as business needs change

About You

You do not need to have worked in education before. More important is your ability to work accurately, communicate professionally, learn systems and adapt to different tasks or service channels.

You will bring:

• Strong customer service mindset with friendly, professional interpersonal skills


• High attention to detail with accurate data entry capability


• Adaptable, hands-on approach with confidence using multiple computer systems


• Good written communication skills


• Reliable, proactive and willing to learn, with confidence to ask questions and seek support


• Experience in administration, customer service, contact centres, retail, hospitality, childcare, reception, community services or similar environments will be highly regarded. Experience working with people from diverse cultural, social or community backgrounds will also be valued.

What's on Offer

• ASO2 salary from 1 July: $66,442 - $69,504 p.a. + super


• Roles across regional South Australia


• Opportunities across administration, student support, customer service, community engagement, apprentice and trainee support, and related teams


• Supportive management and friendly team environments


• Access to paid training and development opportunities within a learning-focused organisation


• Work that contributes to positive outcomes for students and communities


• The opportunity to build experience within the South Australian public sector

Special Conditions

A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required before employment

Please refer to the Role Description for all Special Conditions.

Inclusion and Flexibility Statement

Be you, be valued, be included. At TAFE SA, we celebrate diversity and encourage all applicants, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, people with disability, and neurodiverse talent. Need support applying? Let us know!

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SUPPORT OFFICER Barossa • The Range, SA, AU