Regional Student Support Officer (Admin & Service)

TAFE SA; The Barossa Council; On-site; AUD 66,000 - 69,000; Full time

Benefits offered by this job

ASO2 salary from 1 July

Roles across regional South Australia

Training and development opportunities

Public sector experience

Supportive management

Job summary

TAFE SA is seeking a Support Officer to deliver customer-focused service and administrative support across multiple channels for regional campuses. You may work frontline or in hybrid environments, managing forms, records, CRM, and student systems with accuracy.

Prior education experience is not required, and applicants from administration or customer service backgrounds are encouraged to apply. This role offers regional opportunities and a supportive team in South Australia.

Qualifications

• Strong customer service mindset with friendly, professional interpersonal skills.
• High attention to detail with accurate data entry capability.
• Adaptable, hands-on approach with confidence using multiple computer systems.
• Good written communication skills.
• Experience in administration, customer service or similar environments is valued.

Responsibilities

• Respond to enquiries via email, CRM cases, phone or live chat.
• Provide responsive, student-focused support to students, staff and internal teams.
• Represent TAFE SA professionally and contribute to a positive experience.
• Use multiple systems including databases, Microsoft Office and student platforms.
• Accurately enter, update and maintain student and business information.
• Complete administration, processing and data entry tasks.

Skills

Customer service

Data entry

Administration

Written communication

Multichannel service

Tools

CRM

Microsoft Office

Live chat software

Student information systems

Job description

TAFE SA is seeking a Support Officer to deliver customer-focused service and administrative support across multiple channels for regional campuses. You may work frontline or in hybrid environments, managing forms, records, CRM, and student systems with accuracy.

Prior education experience is not required, and applicants from administration or customer service backgrounds are encouraged to apply. This role offers regional opportunities and a supportive team in South Australia.