Support Field Infrastructure Engineer/Data centre management -Brisbane and Adelaide

IT Alliance; Brisbane; Hybride; AUD 110 000 - 140 000; Plein temps

Résumé du poste

IT Alliance is seeking a Support Field Infrastructure Engineer to manage data centre facilities in Brisbane and Adelaide under an initial eight-month contract with potential extension. A baseline security clearance is required, and the role is hybrid with work in Canberra.

Key duties include providing technical guidance to project teams, driving service improvements, incident leadership, and coordinating infrastructure changes.

Qualifications

• Availability management level 4: Analyses service and component availability, reliability, maintainability and serviceability.
• IT infrastructure level 4: Provides technical expertise to enable the correct application of operational procedures.
• Problem management level 3: Investigates problems in systems, processes and services. Assists with remedies and preventative measures.
• Programming/software development level 2: Designs, codes, tests, documents and refactors simple programs/scripts.
• Systems design level 4: Designs system components using modelling techniques following architectures and standards.
• Systems installation and removal level 4: Manages complex installations and handovers with safety/quality adherence.

Responsabilités

• Providing technical advice and guidance to project teams and business representatives.
• Identifying and implementing service improvements for reliability, security and efficiency.
• Ensuring project deliverables meet Department timeframes.
• Working with Project Managers to define and schedule deliverables.
• Identifying risks, issues and opportunities for the business.
• Coordinating and delivering projects and technical activities.
• Coordinating and implementing infrastructure changes.
• Lead major incident responses and recovery activities.
• Troubleshooting of complex technical issues.
• Conducting root cause analysis of critical incidents.
• Scheduling and managing tasks, and reviewing technical changes.

Connaissances

ITIL Foundation or higher

Microsoft certifications

Cisco certifications

Data centre facilities

ICT infrastructure

Technical writing and drafting

Outils

AutoCAD

Visio

Description du poste

Support Field Infrastructure Engineer/Data centre management -Brisbane and Adelaide

One of our leading federal govt clients is seeking to engage Support Field Infrastructure Engineer -Brisbane and Adelaide

Please note Candidates must have a Baseline security clearance

Initial contract duration-8 months
Extension term-24 months
Experience level-APS6
Location of work-Canberra-Hybrid

Key duties and responsibilities

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

• Providing technical advice and guidance to project teams, business representatives;
• Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience;
• Ensuring all project deliverables are completed in line with the Department’s timeframe;
• Working with Project Managers to define and schedule deliverables;
• Identifying risks, issues and opportunities for the business;
• Coordinating and delivering projects and technical activities;
• Coordinating and implementing infrastructure changes;
• Lead major incident responses and recovery activities;
• Troubleshooting of complex technical issues;
• Conducting and analysing root cause of critical incidents;
• Scheduling and managing tasks;
• Review and approve technical change activities.

The Specified Personnel will be responsible for producing the following deliverables, including but not limited to:

• Oversee rack allocation;
• Power utilisation,
• Cabling
• Infrastructure architecture and operational design;
• Technical standards and operational procedures;

Technical skills

ITIL Foundation or higher;
Microsoft certifications;
Cisco certifications;
Data centre facilities;
ICT infrastructure;
Technical writing and drafting i.e. AutoCAD and Visio

Essential criteria

• 1.Availability management level 4: Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation.
• 2.IT infrastructure level 4: Provides technical expertise to enable the correct application of operational procedures.
• 3.Problem management level 3: Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• 4.Programming/software development level 2: Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a well-engineered result.
• 5.Systems design level 4: Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• 6.Systems installation and removal level 4: Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. Schedules installation work around client priorities and resource availability. Ensures adherence to established safety and quality procedures.

Desirable criteria

• 1.Demonstrated experience in coordinating resources and accurate recording of effort.
• 2.Demonstrated experience in producing technical documentation and data centre management or ICT infrastructure support.
• 3.Proven ability to work within a structured ICT and project management governance framework and deliver results that adhere to relevant Commonwealth standards and policies.
• 4.Experience with design and delivery of ICT infrastructure projects, data centre and equivalent spaces.