APS6 Support Field Infrastructure Engineer

Softtest pays pty ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Softtest pays pty ltd is seeking an Infrastructure Engineer to implement, manage and retire infrastructure across physical, virtual, networking and cloud domains in Australia. The role involves delivering technical guidance to project teams and ensuring deliverables align with department timeframes.

Key duties include coordinating infrastructure changes, leading major incident responses, troubleshooting complex issues and documenting infrastructure architecture and operational procedures.

Qualifications

• Experience with IT infrastructure services and support.
• Familiarity with ITIL processes and certification beneficial.
• Ability to draft technical documentation and diagrams.

Responsibilities

• Provide technical guidance to project teams and stakeholders.
• Identify improvements to reliability, security and operational efficiency.
• Ensure project deliverables meet department timeframes.
• Collaborate with project managers to define deliverables and schedules.
• Identify risks, issues and opportunities for the business.
• Coordinate infrastructure changes and major incident responses.

Skills

ITIL Foundation

Microsoft certifications

Cisco certifications

Data centre facilities

ICT infrastructure

AutoCAD

Visio

Tools

AutoCAD

Visio

Job description

Australian Citizens residing in Australia only respond.

Job details

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

Key duties and responsibilities

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

• Providing technical advice and guidance to project teams, business representatives;
• Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience;
• Ensuring all project deliverables are completed in line with the Department's timeframe;
• Working with Project Managers to define and schedule deliverables;
• Identifying risks, issues and opportunities for the business;
• Coordinating and delivering projects and technical activities;

• Coordinating and implementing infrastructure changes;
• Lead major incident responses and recovery activities;
• Troubleshooting of complex technical issues;

• Conducting and analysing root cause of critical incidents;
• Scheduling and managing tasks;
• Review and approve technical change activities.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department's recordkeeping policy and practices.

The Specified Personnel will be responsible for producing the following deliverables, including but not limited to:

• Oversee rack allocation;
• Power utilisation,
• Cabling
• Infrastructure architecture and operational design;
• Technical standards and operational procedures;

All deliverables performed by the specified personnel must:

a) be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and

b) meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Technical skills

Experience in any of the following technologies would be advantageous:

• ITIL Foundation or higher;
• Microsoft certifications;
• Cisco certifications;
• Data centre facilities;
• ICT infrastructure;
• Technical writing and drafting i.e. AutoCAD and Visio

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