Support Engineer - Digital

JD Sports; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Birthday leave

Parental leave

Pre-Pay Day lunches

Culture committee events

Central CBD offices

Descripción de la vacante

JD Sports in Sydney seeks a Support Engineer - Digital to sustain and improve our Shopify Plus ecosystem across APAC. You will bridge engineering, operations and customer experience to keep platforms reliable and fast.

You will handle incident resolution, root-causes, releases, and continuous improvements while collaborating with Product, Engineering and Digital Operations. This role offers exposure to modern tech and a vibrant retail environment with access to staff benefits and central CBD

Formación

• Degree in Computer Science, Software Engineering or related field.
• Experience supporting Shopify Plus or similar eCommerce platforms.
• Experience in production support environments with high service availability requirements.
• Exposure to retail, eCommerce or omnichannel businesses will be highly regarded.
• Experience working across distributed teams and multiple time zones.

Responsabilidades

• Provide L2/L3 support across JD APAC's digital platforms including Shopify Plus, mobile applications, kiosks and integrations.
• Monitor service health and customer journeys, proactively identifying issues before they impact customers.
• Investigate, troubleshoot and resolve production incidents and defects.
• Conduct root-cause analysis and implement long-term solutions to reduce recurring issues.
• Participate in planned support and on-call rotations during peak trading and major business events.

Conocimientos

Flow Software

Statelake

MySQL

Node.js

APIs & REST/GraphQL

AWS

Git

CI/CD

Monitoring/Observability

Incident Management

Troubleshooting

Educación

Bachelor's degree in Computer Science or related

Herramientas

Shopify Plus

Descripción del empleo

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through global expansion and is now one of the world's leading sports fashion retailers. With over 3,400 stores worldwide and more than 80 stores across Australia and New Zealand, we inspire the emerging generation through the universal culture of Sport, Music and Fashion.

Combining globally recognised brands with an unrivalled customer experience, we are continuing to accelerate our digital growth across Australia, New Zealand and Southeast Asia, and we're investing in the technology and talent that powers our online experience.

We're looking for a Support Engineer - Digital to join our APAC Digital team and play a key role in supporting, optimising and continuously improving our digital commerce platforms.

THE ROLE

You’ll work at the intersection of engineering, operations and customer experience, helping maintain the reliability, performance and stability of our Shopify Plus ecosystem and supporting technologies. From incident resolution and root-cause analysis through to releases, enhancements and continuous improvement initiatives, you'll play a critical role in keeping our digital channels performing at their best.

What You'll Be Doing

Support Critical Digital Services

• Provide L2/L3 support across JD APAC's digital platforms including Shopify Plus, mobile applications, kiosks and integrations.
• Monitor service health and customer journeys, proactively identifying issues before they impact customers.
• Investigate, troubleshoot and resolve production incidents and defects.
• Conduct root-cause analysis and implement long-term solutions to reduce recurring issues.
• Participate in planned support and on-call rotations during peak trading and major business events.

Drive Stability & Continuous Improvement

• Deliver BAU fixes, automation initiatives and platform enhancements.
• Support releases through testing, deployment, validation and post-release monitoring.
• Contribute to engineering standards, security, performance optimisation and best-practice delivery.
• Identify opportunities to improve systems, processes and operational efficiency.

Collaborate Across APAC

• Work closely with Product, Engineering, Digital Operations and external partners.
• Maintain documentation, support procedures and operational runbooks.
• Share knowledge and contribute to building capability across the wider Digital team.
• Communicate effectively with technical and non-technical stakeholders during operational events.

WHAT WE’RE LOOKING FOR

Technical Skills

• Strong experience supporting customer-facing web, eCommerce or digital platforms.
• Flow Software / Statelake Experience required.
• Proficiency in MySQL and relational databases.
• Exposure to Node.js or similar backend technologies.
• Strong understanding of APIs, REST, GraphQL, webhooks and system integrations.
• Experience with AWS or similar cloud environments.
• Knowledge of Git, CI/CD pipelines and modern engineering practices.
• Experience with monitoring, logging and observability platforms.
• Strong troubleshooting, incident management and problem-solving skills.

Experience

• Degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
• Experience supporting Shopify Plus or similar eCommerce platforms.
• Experience working in production support environments with high service availability requirements.
• Exposure to retail, eCommerce or omnichannel businesses will be highly regarded.
• Experience working across distributed teams and multiple time zones.

Personal Attributes

• Strong sense of ownership and accountability.
• Excellent communication and stakeholder management skills.
• Curious mindset with a passion for continuous improvement.
• Team player who enjoys collaborating and sharing knowledge.

WHAT’S IN IT FOR YOU?

• Be part of a globally recognised sports fashion powerhouse and work on large-scale digital platforms used by customers across APAC.
• Exposure to modern technologies including Shopify Plus, cloud services and enterprise integrations.
• Opportunity to make a real impact on customer experience and business performance.
• Generous staff discounts for you, friends and family
• Birthday leave and paid parental leave benefits
• Pre-Pay Day lunches and monthly culture committee events
• Brand new central CBD offices

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated. Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.

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