Apparel Supervisor - Pacific Fair

JD Sports Pacific Fair; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Mental Health champions

Parental leave

Job summary

JD Sports Pacific Fair is seeking an energetic Supervisor to lead a department and deliver exceptional service to every JD customer on a rotating four-week roster. You will work with the store's Management Team to uphold standards, drive sales, and coach the team to maintain stock availability and visual excellence.

The role requires a minimum of 2 years in retail, a positive, team-focused attitude, and strong time management and communication skills to thrive in a busy sporting fashion

Qualifications

• Minimum 2 years of experience within retail or like industry.
• Passionate about delivering an amazing service experience for customers.
• Positive attitude with ability to motivate a team.
• Excellent time management to prioritise daily tasks.
• Strong interpersonal and communication skills with customers and team.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Coach team to deliver exceptional service and a service over task environment.
• Drive conversion, sales and KPI performance.
• Collaborate with Management to ensure product availability on the shop floor.
• Uphold retail standards and visual presentation across the department.
• Support with inductions and ongoing team training.

Skills

Customer service

Team leadership

Sales driven

Communication

Job description

Known best as the'Undisputed King of Trainers',JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is a four week rotating roster, week one Monday to Friday, the following three weeks Sunday to Thursday, with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As aSupervisor, you will support the management team by leading your department in providing exceptional customer service to every JD customer. You will work closely with the store’s Management Team and be responsible for maintaining the standards and results within your department. You will lead by example, drive sales and KPI's, coach and develop your team and upkeep the visual standards, ensuring your department is replenished at all times.

As a Supervisor, you will be responsible for, but not limited to:

Model exceptional customer service, every customer, every time

Coach team to deliver exceptional service and a ‘service over task’ environment

Drive conversion, sales and KPI performance

Work with BOH team to deliver shop floor product availability

Uphold company retail standards and deliver store visual excellence

Support management team to improve financial performance within your department

Support management team to deliver all internal and external profit protection processes

Support with new team member role Inductions and on-going team training

WHAT WE'RE LOOKING FOR

Minimum 2 years of experience within retail or like industry

You are passionate about delivering an amazing service experience for our customers

You have a positive attitude, with capacity to create a motivating environment for your team

You have excellent time management skills to ensure that daily priorities are executed in a timely manner

Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customersand team members

WHAT'S IN IT FOR YOU?

Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market

Training and development opportunities to kickstart, evolve and shape your career

Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre

Access to our attractive staff discount! This can also be used for friends and family

Access to our Employee Assistance Program & Mental Health champions

One month paid parental leavefor full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.