Support Engineer

BLACKROC Recruitment; City of Brisbane; On-site; AUD 100,000 - 120,000; Full time

Job summary

BLACKROC Recruitment is seeking a Support Engineer to provide key technical support for forensic software used in the public safety sector. This full-time role requires strong problem-solving skills and experience in SQL and Microsoft Azure, as well as a commitment to excellent customer service. If you're proactive and possess a strong technical background, we encourage you to apply.

Qualifications

• Minimum 3 years of experience in SQL.
• Experience with Microsoft Azure and cloud troubleshooting required.
• Background in software engineering preferred.

Responsibilities

• Provide technical support for forensic software.
• Document resolutions in service management tools.
• Collaborate with developers and engineers.

Skills

Technical support

Problem-solving

Analytical thinking

Communication

Organisational skills

Customer service

Job description

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This range is provided by BLACKROC Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$120,000.00/yr

Direct message the job poster from BLACKROC Recruitment

As a Support Engineer, you’ll play a key role in supporting specialist forensic software used across the public safety sector. You’ll troubleshoot complex technical issues, support production environments, and work collaboratively with developers, designers, and subject matter experts to deliver reliable, high-quality solutions.

This role suits someone with strong technical support experience, excellent customer service skills, and a proactive, solutions-focused mindset.

Key responsibilities

• Provide technical support, maintenance and upgrades for commercial software products.
• Deliver exceptional service and build strong relationships with customers.
• Troubleshoot production issues, investigate bugs, and support data engineering tasks.
• Accurately document actions and resolutions in service management tools (e.g., ServiceNow).
• Operate within Continuous Integration (CI) environments and tools.
• Collaborate closely with software developers, UX designers, analysts, and SMEs.
• Participate in after-hours on-call support roster.
• Represent the organisation on client sites as needed.
• Prioritise work to meet service level agreements (SLAs).
• Demonstrate cultural awareness and maintain a positive team culture.

Skills & Experience

We’re looking for candidates with:

• Minimum 3 years of experience in SQL, including advanced queries and database optimisation.
• Hands-on experience with Microsoft Azure and cloud troubleshooting.
• Broad technical expertise across various platforms and systems.
• Strong problem-solving and analytical thinking skills.
• Ability to resolve cloud application and database issues with precision.
• Excellent communication skills, especially when explaining technical issues to non-technical stakeholders.
• Strong organisational skills and the ability to juggle multiple customer needs.
• Background in software engineering or ability to understand code (highly regarded).
• Must be an Australian citizen.
• Must have the ability obtain a Baseline or NV1 security clearance.
• Must be based in Brisbane.

To apply, please click the 'Apply' button to submit the most recent copy of your resume and cover letter. For more information please contact [e-mail]

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.

We welcome applications from individuals of diverse backgrounds, including those with lived experiences.

If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  Technology, Information and Media and Information Services

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