Support Coordinators - Level 2 & 3

Jack's Butterflies; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous remuneration package

12.5% superannuation

Team based structure

Ongoing training & development

Pro-bono client support

Job summary

Jack's Butterflies is expanding its Chermside team and seeks compassionate Support Coordinators to help children, young people and families achieve NDIS goals.

You will manage caseloads, coordinate services, travel for home visits, and collaborate with allied health professionals to maximise participant outcomes.

Join a charity-driven workplace with pro-bono support, structured training and a supportive, inclusive culture.

Qualifications

• Knowledge of best practice interventions, Strength-Based, and Child & Family-Centred practices.
• Excellent written communication skills and report preparation.
• Experience in multi-disciplinary teams to deliver interventions for children with complex needs.

Responsibilities

• Manage a clinical caseload, including assessment, planning, and evaluation of NDIS plans.
• Assist clients in implementing their NDIS plans and engage service providers.
• Report and participate in NDIS client reviews.
• Maintain a caseload of 6.5 billable hours per workday.
• Support pro-bono clients with limited/no funding.
• Encourage participant and family involvement in program evaluation.
• Engage networks to resolve conflicts and build participant capacity.
• Contribute to NDIS service planning and reporting.

Skills

Best practice interventions

Strength-Based

Child & Family-Centred

Written communication

Multidisciplinary teamwork

Professional networks

Person-centred thinking

NDIS principles

NDIS funded supports

Job description

Jack's Butterflies is a company created for families, by a family.

We’re passionate about making a difference to participants and their families by providing compassionate care and fostering fun.

Jack's Butterflies was founded on the basis of providing holistic and unwatering support and advocacy for children and their families affected by life limiting rare diseases.

Sky-High Healthcare, a social enterprise for the registered charity, Jack's Butterflies.

Sky-High is a division of Jack's Butterflies where we take our ethos of providing holistic and unwavering support and advocacy to any person living with a disability and require support to live their best life.

We are a team filled to the brim of skilled professionals, clinical nurses specialising in paediatrics and adults with acute care requirements, physiotherapists who tailor programs for land, water and respiratory physio, specialised support coordinators and individuals with extensive real lived experience of the sector.

We have recently expanded into the aged-care sector and all realms of disability care and are looking for compassionate, reliable and dedicated people who share our ethos to join our team.

ABOUT THE ROLE...

Support Coordinators form part of a highly skilled team of allied health professionals in supporting children, young people, adults and their caregivers to live a fulfilled life by assisting them to achieve their NDIS goals and explore mainstream services.

We have a waitlist of clients and are looking to expand our team with support coordinators already active in this sector.

Level 2 and Level 3 Support Coordinators are responsible for assisting clients and their families in achieving their goals and maximising their potential. You will work with participants to ensure the quality and appropriateness of their supports, and to assist in addressing life challenges that may rise (unwellness, changes in circumstances, safety and risks). You will have knowledge and understanding of other complex issues (complex medical, child safety, family court, domestic violence, justice system etc) because

This role will be based in our Chermside office and will require travel for home visits when needed.

Responsibilities...

• Manage a clinical caseload, including assessment, planning, and evaluation of NDIS plans.
• Assist clients in implementing their NDIS plans, engaging high-quality service providers.
• Report and participate in NDIS client review processes.
• Maintain a caseload of 6.5 billable hours per workday.
• Assisting the pro-bono team supporting clients with limited/no funding to cover their needs.
• Encourage client and family participation in program evaluation.
• Engage support networks to resolve conflicts and build participant capacity.
• Evaluate interventions to meet goals and integrate with other Sky-High services.
• Liaise with carers, families, and service providers to enhance quality of life.
• Contribute to NDIS service planning and reporting as required.

About You...

• Knowledge of best practice interventions, Strength-Based, and Child & Family-Centred practices.
• Excellent written communication skills, including high-quality report preparation.
• Experience working in multi-disciplinary teams to deliver individualised interventions for children with complex needs.
• Proven ability to maintain professional networks to promote best practices for people with disabilities.
• Strong interpersonal and collaboration skills, with the ability to work with people with disabilities, their families, and support networks.
• Ability to work autonomously and collaboratively in a team environment.
• Understanding of person-centred thinking, NDIS principles, and National Disability Services Standards.
• You will have a vast knowledge of main stream services and NDIS funded supports.

Benefits of working for the Jack's Butterflies Group

• Generous remuneration package, including salary sacrificing
• 12.5% superannuation
• Team based structure and an inclusive culture
• Opportunity to grow and develop in the role and organisation
• Ongoing training & development
• Being a charity, we are not about profit first. We have a growing client base who we support pro-bono.

It is a requirement of this position that the successful incumbent maintains a current Working with Children Check, NDIS Worker Screen Check and a valid Drivers License.