Support Coordinator - Wongee Mia

Ruah Community Services; Sydney; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary packaging benefits

5 weeks annual leave + 17.5% leave

Parental leave (16 weeks)

Employee Assistance Program

Journey Cover (insurance for commuting

Salary packaging enhancements

Staff involvement in community events

Job summary

Ruah invites applications for a full-time Support Coordinator to join the Wongee Mia team in Northbridge. You will work directly with Aboriginal clients to support housing stability, wellbeing and recovery outcomes, coordinating supports, facilitating groups and advocating on their behalf.

You will collaborate with Elders, family, and partners, delivering trauma-informed, culturally responsive services and contributing to a strengths-based model of care.

Qualifications

• Experience working with people experiencing homelessness, mental health challenges, AOD use, or family/domestic violence
• Strong case management, advocacy and support coordination skills
• Ability to build trusting, strengths-based relationships with clients and their networks
• Experience developing person-centred recovery or support plans
• Well-developed report writing and documentation
• Advanced computer skills and client management systems
• Ability to work in a multidisciplinary team
• Experience mentoring or guiding other staff
• Understanding of trauma-informed, recovery-oriented practice
• Commitment to Ruah's vision, mission and values

Responsibilities

• Support clients to recovery, wellbeing, housing stability and community participation
• Build meaningful relationships and advocate on behalf of clients
• Coordinate supports and facilitate groups
• Collaborate with internal and external stakeholders
• Deliver client-centred, trauma-informed support
• Contribute to Ruah's Model of Care and outcomes

Skills

Case management

Advocacy

Relationship building

Recovery planning

Documentation

Trauma-informed care

Team collaboration

Mentoring staff

Professional judgement

Understanding diverse clients

Education

Degree/Diploma in Social Work or Community Services

Tools

Microsoft Office

Job description

Join our award-winning Wongee Mia team and play a meaningful role in supporting Aboriginal individuals and families to achieve lasting housing, wellbeing and recovery outcomes. This full-time opportunity (38 hours per week) runs through to 30 June 2027 and offers generous salary packaging, and the chance to create real, lasting impact alongside community, Elders and partner organisations.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

We are seeking an experienced and passionate Support Coordinator to join our innovative Wongee Mia program based in Northbridge.

Wongee Mia, meaning "Strong Home", is a unique and award-recognised initiative supporting Aboriginal individuals and families experiencing intergenerational homelessness, housing instability and poverty. Working alongside Elders, family members and community partners, the program takes a strengths-based and culturally responsive approach to creating sustainable housing and wellbeing outcomes.

As a Support Coordinator, you will work directly with clients to support their recovery, wellbeing, housing stability and community participation. You will build meaningful relationships, advocate on behalf of clients, coordinate supports, facilitate groups, and collaborate with internal and external stakeholders to help individuals achieve their goals.

Working within Ruah's Model of Care, you will play a key role in delivering client-centred, trauma-informed support that promotes independence, self-determination and positive life outcomes.

This is a full-time position (38 hours per week) offered on a maximum-term contract until 30 June 2027.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Experience working with people experiencing complex life circumstances, including homelessness, mental health challenges, alcohol and other drug use, and family and domestic violence
• Strong case management, advocacy and support coordination skills
• Ability to build trusting, strengths-based relationships with clients and their support networks
• Experience developing person-centred recovery or support plans
• Well-developed report writing, documentation and analytical skills
• Strong reflective practice skills and sound professional judgement
• Advanced computer skills, including Microsoft Office and client management systems
• Ability to work collaboratively within a multidisciplinary team environment
• Experience supporting, mentoring or providing guidance to other staff members
• Understanding of trauma-informed, recovery-oriented and culturally responsive practice
• Commitment to Ruah's vision, mission and values

The following criteria are considered desirable:

• Relevant qualifications in a related discipline at degree, diploma or certificate level, or a less formal qualification supported by related work or lived experience
• Knowledge and understanding of diversity and social inclusion, including gender, sexuality, disability, cultural, age and linguistic diversity, and Aboriginal culture
• Knowledge and understanding of diversity, inclusion and social justice principles, including Aboriginal culture, disability, LGBTQIA+ communities, age and cultural diversity
• Experience facilitating group programs and community engagement activities

What do we offer?

• A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $92,575 plus superannuation
• 5 weeks annual leave+ 17.5% annual leave loading (for award-based staff)
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service).
• Free, independent and confidential access for you and your family to our Employee Assistance Program
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work)
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

• Current Drivers’ Licence
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

Closing date for applications: 5 November 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Ivan Dossugi, Team Lead - Mobile Outreach, South-East Tenancy and Wongee Mia, at ************@ruah.org.au or 0435 520 ***.

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.