Support Coordinator - Stronger Ground (North)

Ruah; Perth; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Level 4 salary alignment (Ruah EA/SCHa

5 weeks annual leave

17.5% annual leave loading

16 weeks paid parental leave

Employee Assistance Program

Journey Cover (insurance for commuting

Salary packaging options

Community involvement opportunities

Job summary

Ruah in Western Australia is seeking a Support Coordinator for the Stronger Ground North team to help people with severe mental health challenges work toward recovery. You'll develop individual recovery plans, coordinate services, and advocate for client needs within a trauma-informed, person-centred approach.

Working with Peer Recovery Workers and multidisciplinary teams, you will build skills, independence and strong connections, while upholding Ruah's values and ensuring compliance with the

Qualifications

• Strong goal-planning skills within a recovery-oriented framework.
• Highly developed report writing, documentation and reflective practice.
• Ability to mentor and work alongside other team members.
• Advanced computer skills, including MS Office and client management systems.
• Ability to engage with clients and their support networks facing complex challenges.
• Understanding of mental health, homelessness, AOD and family/domestic violence.
• Commitment to Ruah's vision, mission and values.

Responsibilities

• Support people experiencing severe mental health challenges to recovery goals.
• Develop individual recovery plans and coordinate services.
• Advocate for client needs and coordinate multidisciplinary teams.
• Build skills, confidence and connections for independent living.
• Engage stakeholders and collaborate with Peer Recovery Workers.

Skills

Recovery-focused planning

Report writing

Mentoring & teamwork

Digital literacy

Stakeholder engagement

Client support understanding

Education

Community services / social work / psychology qualification or equivalent

Lived experience considered

Tools

Microsoft Office

Client management systems

Job description

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

As a Support Coordinator with Ruah's Stronger Ground North team, you'll support people experiencing severe and persistent mental health challenges to achieve their recovery goals and strengthen their independence.

Stronger Ground is Ruah's mental health psychosocial support program, delivering trauma-informed, person-centred and strengths-based outreach support in the community. Working alongside clients, you'll develop individual recovery plans, support goal achievement, advocate for client needs, coordinate services, and help people build the skills, confidence and connections needed to live meaningful lives.

This rewarding frontline role works with individuals experiencing complex challenges and involves strong stakeholder engagement, recovery-oriented case coordination, and collaborative work with Peer Recovery Workers and multidisciplinary teams. Using Ruah's recovery-focused Model of Care, you'll empower clients to make positive and sustainable changes while promoting choice, dignity and self-determination.

This is a full-time permanent position, working 38 hours per week across 5 days, within the Stronger Ground North team.

What We're Looking For

The successful applicant will be required to demonstrate:

• Strong goal-planning skills that contribute to the achievement of client goals within a recovery-oriented framework
• Highly developed report writing, documentation and reflective practice skills using analytical reasoning
• The ability to support, mentor and work alongside other team members
• Advanced computer skills, including proficiency in Microsoft Office and client management systems
• The ability to engage and maintain professional relationships with clients and their broader support networks who may be experiencing multiple and complex challenges
• Demonstrated understanding of issues such as mental health, homelessness, alcohol and other drug use, and family and domestic violence
• A commitment to working within and contributing to Ruah's vision, mission and values

The Following Criteria Are Considered Desirable

• Relevant qualifications in community services, social work, psychology, counselling, mental health or a related discipline; or equivalent experience through employment or lived experience
• Knowledge and understanding of diversity and social inclusion, including gender, sexuality, disability, cultural, age and linguistic diversity, and Aboriginal culture

What Do We Offer?

• A salary aligned with Level 4 of the Ruah Enterprise Agreement (and the SCHADS Award), commencing at $92,575 + Super
• 5 weeks annual leave plus 17.5% annual leave loading (for award-based staff)
• 16 weeks paid parental leave, with the flexibility to take at 32 weeks half pay
• Free, independent and confidential access for you and your family to our Employee Assistance Program
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work)
• Excellent salary packaging options, including:
• Up to $15,900 in core salary packaging
• An additional $2,650 in meal entertainment packaging
• Salary packaging benefits for travel, accommodation, parking fees, education expenses and more
• Opportunities to actively participate in the Ruah community through working groups, Pride events, reconciliation initiatives and other cultural events

Required Compliance Documents

• Current Driver's Licence
• National Police Clearance Certificate
• Working With Children Check
• First Aid Certificate

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.