Support Worker - Housing & Homelessness

Ruah; Perth; On-site; AUD 62,000 - 69,000; Full time

Benefits offered by this job

Casual loading 25%

Salary packaging

Meal entertainment packaging

Employee Assistance Program

Journey Cover insurance

Learning & development

Diversity & inclusion

Job summary

Ruah is hiring a Casual Support Worker to assist people facing homelessness, domestic violence and other challenges across Housing & Homelessness programs in Perth, WA. Shifts include day, evening, overnight and weekends, with flexible rosters starting from 45.28 AUD per hour plus superannuation.

Based in Northbridge, the role supports the Ruah Engagement Hub (REH), After Hours, and Safe Night Space services, contributing to safe, stable housing outcomes for vulnerable communities.

Qualifications

• Completion of, or progress towards, a relevant qualification (Certificate III or above) in Community Services, Mental Health, AOD, Youth Work, Social Work, Counselling, Psychology, Housing & Homelessness, or related field; and/or relevant work experience and/or lived experience

Responsibilities

• Provide person-centred support to people experiencing homelessness and other complex challenges
• Build positive relationships and support participants to access services and achieve their goals
• Maintain accurate records and contribute to a safe, high-quality service environment
• Work collaboratively with colleagues and external stakeholders

Skills

Communication

Empathy/Compassion

Teamwork

Independence

Trauma-informed practice

Computer skills

Cultural safety

Education

Certificate III or above in Community Services or related field

Tools

Client management systems

Microsoft Office

Job description

Every day, Ruah supports people facing some of life's most complex challenges, including homelessness, family and domestic violence, mental health concerns, and social disadvantage. As a Casual Support Worker, you'll play a vital role in helping people access safety, stability and support while making a genuine difference in your community. Working across our Housing & Homelessness programs, you'll have the opportunity to support people through day, evening, overnight and weekend shifts in a variety of service settings.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Every day, Ruah supports people facing some of life's most complex challenges, including homelessness, family and domestic violence, mental health concerns, and social disadvantage. As a Casual Support Worker, you'll play a vital role in helping people access safety, stability and support while making a genuine difference in your community. Offering flexible day, evening, overnight and weekend shifts across multiple programs, these casual opportunities start from $45.28 per hour plus superannuation.

We are seeking Casual Support Workers to join our Housing & Homelessness team. Successful candidates will ideally be available to work across multiple programs and a variety of shifts, including evenings, overnight shifts and weekends.

Ruah Engagement Hub (REH)

8:00am to 4:00pm, Monday to Friday

Based in Northbridge, REH provides a welcoming daytime environment where people experiencing homelessness can access practical support, advocacy, referrals and connections to essential services.

After Hours Support Services (AHSS)

3:30pm to 11:30pm, Monday to Friday

AHSS delivers outreach and tenancy support to people who have recently transitioned into housing, helping them maintain stable accommodation and improve wellbeing.

Safe Night Space (SNS)

6:30pm to 11:30pm and 12:00am to 7:00am, 7 days per week

SNS provides a culturally safe overnight space for women experiencing homelessness, family and domestic violence, and other vulnerabilities, offering safety, support and connection to further assistance.

Key Responsibilities

As a Casual Support Worker, you will:

• Provide person-centred support to people experiencing homelessness and other complex challenges
• Build positive relationships and support participants to access services and achieve their goals
• Maintain accurate records and contribute to a safe, high-quality service environment
• Work collaboratively with colleagues and external stakeholders

A full list of responsibilities can be found in the Position Description.

About You

You are compassionate, resilient and committed to supporting people experiencing disadvantage.

To be successful in this role, you will have:

• Completion of, or progress towards, a relevant qualification (Certificate III or above) in Community Services, Mental Health, Alcohol and Other Drugs (AOD), Youth Work, Social Work, Counselling, Psychology, Housing & Homelessness, or a related field; and/or relevant work experience and/or lived experience
• Experience supporting people experiencing homelessness, mental health challenges, alcohol and other drug concerns, family and domestic violence, or other complex support needs
• Strong communication, engagement and relationship-building skills
• The ability to work independently and contribute positively within a team environment
• Sound computer skills, including Microsoft Office and client management systems
• An understanding of cultural safety, diversity, inclusion and trauma-informed practice
• Availability and willingness to work across REH, AHSS and SNS as required
• Availability and willingness to work evenings, overnight shifts and weekends

Essential Requirements

• Current Australian Driver's Licence
• National Police Clearance
• Working with Children Check
• Current Senior First Aid Certificate

Why Join Ruah?

• Starting from $45.28 per hour + superannuation (inclusive of 25% casual loading)
• Access to generous salary packaging to help increase your take-home pay
• Up to $15,900 tax-free salary packaging plus $2,650 meal entertainment packaging
• Free Employee Assistance Program for you and your family
• Free Ruah-funded Journey Cover insurance
• Ongoing learning and development opportunities
• A diverse, inclusive and values-driven workplace
• Meaningful work supporting people in your community

Applications close 30 October 2026.

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

Ruah has a zero tolerance against child abuse and are committed to the safety and wellbeing of children and young people, and their right to feel safe and be safe across all areas of our organisation.