Support Coordinator

Empowering You Disability Services; Hervey Bay; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work from home opportunities

Flexible working arrangements

Professional development opportunities

Career progression

Laptop and mobile phone

Job summary

Empowering You Disability Services in Hervey Bay is seeking an experienced Support Coordinator to help NDIS participants implement plans and access vital services across the Fraser Coast region. You will build relationships with participants, families and providers, advocate for choices, and coordinate supports to deliver outcomes that matter to each person.

This role offers work from home opportunities, flexible arrangements, a supportive leadership team, and professional development.

Qualifications

• Experience in NDIS Support Coordination (preferred).
• Sound understanding of the NDIS and relevant legislation.
• Excellent written and verbal communication skills.
• Strong computer literacy and ability to manage documentation.
• Current Queensland Driver Licence.
• Reliable motor vehicle with comprehensive insurance.
• Current NDIS Worker Screening Clearance.
• Current Blue Card (or ability to obtain).
• Current First Aid & CPR Certificate.
• Full Australian working rights.

Responsibilities

• Coordinate and implement participants’ NDIS plans.
• Assist participants to build independence and strengthen informal and community supports.
• Connect participants with quality service providers and mainstream services.
• Monitor service delivery and ensure supports remain aligned with participant goals.
• Identify and address barriers impacting participants’ ability to access supports.
• Maintain accurate and compliant case notes and documentation.
• Prepare reports for the NDIA where required.
• Liaise with allied health professionals, hospitals, guardians, families and other stakeholders.
• Participate in case reviews and multidisciplinary meetings.
• Ensure all services are delivered in accordance with the NDIS Practice Standards and Code of Conduct.

Skills

NDIS Support Coordination

Written & Verbal Communication

Time Management

Documentation

Job description

Empowering You Disability Services – Hervey Bay QLD

Join a team that genuinely makes a difference.

Coordination Network, a branch of Empowering You Disability Services (EYDS), is a growing registered NDIS provider committed to empowering people with disability to live the life they choose. We pride ourselves on providing high-quality, person-centred supports while fostering a supportive, collaborative workplace where our staff are valued and encouraged to grow.

We’re looking for an experienced and motivated Support Coordinator to join our team servicing the Fraser Coast region. If you’re passionate about helping participants build capacity, navigate the NDIS, and achieve meaningful outcomes, we’d love to hear from you.

About the Role

As a Support Coordinator, you will work closely with NDIS participants, their families, carers and support networks to implement NDIS plans and connect participants with the services they need to achieve their goals.

You’ll be responsible for building strong relationships, advocating for participants, coordinating supports, and ensuring services remain participant-focused and outcomes-driven.

Key Responsibilities

• Coordinate and implement participants’ NDIS plans.
• Assist participants to build independence and strengthen informal and community supports.
• Connect participants with quality service providers and mainstream services.
• Monitor service delivery and ensure supports remain aligned with participant goals.
• Identify and address barriers impacting participants’ ability to access supports.
• Maintain accurate and compliant case notes and documentation.
• Prepare reports for the NDIA where required.
• Liaise with allied health professionals, hospitals, guardians, families and other stakeholders.
• Participate in case reviews and multidisciplinary meetings.
• Ensure all services are delivered in accordance with the NDIS Practice Standards and Code of Conduct.

About You

We’re looking for someone who is:

• Passionate about empowering people with disability.
• Highly organised with excellent time management skills.
• A confident communicator who can build strong professional relationships.
• Able to work autonomously while contributing to a supportive team.
• Solutions-focused with strong problem-solving abilities.
• Professional, resilient and committed to achieving positive participant outcomes.

Essential Requirements

• Experience in NDIS Support Coordination (preferred).
• Sound understanding of the NDIS and relevant legislation.
• Excellent written and verbal communication skills.
• Strong computer literacy and ability to manage documentation.
• Current Queensland Driver Licence.
• Reliable motor vehicle with comprehensive insurance.
• Current NDIS Worker Screening Clearance.
• Current Blue Card (or ability to obtain).
• Current First Aid & CPR Certificate.
• Full Australian working rights.

What We Offer

• Competitive salary based on experience.
• Work from home opportunities.
• Flexible working arrangements.
• Supportive leadership team.
• Professional development opportunities.
• Opportunities for career progression within a growing organisation.
• Company laptop and mobile phone.
• A positive workplace culture where your contributions are genuinely valued.
• The opportunity to make a real difference in the lives of people living with disability every day.

Why Join EYDS?

At EYDS, we believe our people are our greatest strength. We invest in our team, encourage innovation, and celebrate the positive impact our staff make in the lives of our participants. If you’re looking for a role where you can grow professionally while making a genuine difference, we’d love to hear from you.