Service Coordinator

BET Group Global; Australia; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Meaningful work

Supportive team

Professional development

Culture of choice and respect

Job summary

BET Care Group Pty Ltd, a registered NDIS provider, is seeking a Service Coordinator to connect participants, families and support workers, coordinate services and develop support plans.

You will lead teams, monitor quality, ensure documentation and compliance, and travel between locations as required to deliver person-centred supports.

Qualifications

• Experience working in the NDIS or disability services sector.
• Strong communication and stakeholder engagement skills.
• Excellent organisational and documentation skills.
• Ability to manage multiple participants and service coordination tasks.
• Person-centred and solution-focused approach.

Responsibilities

• Coordinate supports in line with NDIS plans and participant goals.
• Develop and review Support Plans and Participant Profiles.
• Build strong relationships with participants, families and stakeholders.
• Liaise with NDIA, allied health providers, and community organisations.
• Supervise and support Disability Support Workers and house teams.
• Monitor participant satisfaction and service quality.
• Maintain accurate documentation and reports in internal systems.
• Manage incidents, complaints, and compliance requirements.
• Conduct house checks and ensure WHS standards are maintained.
• Participate in rostered on-call duties.

Skills

Strong communication

Stakeholder engagement

Organisational skills

Documentation skills

Education

Disability/Health or Social Work qualification

Job description

Coordinate person-centred NDIS supports, build strong relationships and lead support teams to improve participant outcomes.

24th July, 2026

Make a real impact in disability services

BET Care Group Pty Ltd, is a registered NDIS provider dedicated to building accessible housing and supporting people with disability to live meaningful and independent lives.

We are seeking a Service Coordinator to play a key role in coordinating participant supports, working closely with families and support workers, and ensuring high-quality service delivery.

This role is ideal for someone passionate about person-centred care, strong relationships, and coordinating services that improve participant outcomes.

About the Role

As a Service Coordinator, you will act as the primary link between BET Care Group, participants, families, and external providers.

You will coordinate services, develop support plans, oversee support teams, and ensure supports are delivered in line with NDIS standards and participant goals.

Key Responsibilities

• Coordinate supports in line with NDIS plans and participant goals
• Develop and review Support Plans and Participant Profiles
• Build strong relationships with participants, families, and stakeholders
• Liaise with NDIA, allied health providers, and community organisations
• Supervise and support Disability Support Workers and house teams
• Monitor participant satisfaction and service quality
• Maintain accurate documentation and reports in internal systems
• Manage incidents, complaints, and compliance requirements
• Conduct house checks and ensure WHS standards are maintained
• Participate in rostered on-call duties

About You

You are passionate about supporting people with disability and enjoy working in a role that combines participant engagement, coordination, and team support.

• Experience working in the NDIS or disability services sector
• Strong communication and stakeholder engagement skills
• Excellent organisational and documentation skills
• Ability to manage multiple participants and service coordination tasks
• A person-centred and solution-focused approach

Essential Requirements

• Qualification in Disability, Social Work, Community Services, Health or similar (or relevant experience)
• NDIS Worker Screening Check
• Working With Children Check
• Valid Driver's Licence
• Right to work in Australia
• Willingness to travel between service locations

What We Offer

• Meaningful work supporting people with disability
• A supportive and collaborative team environment
• Opportunities for professional development and career growth
• A workplace culture built on choice, control and respect