Service Delivery Coordinator

Just Living Pty Ltd; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Superannuation

Flexible workload

Professional development

Employee Assistance Program

Job summary

Just Living Pty Ltd in South Australia is seeking an experienced Service Coordinator to manage NDIS service delivery and case management for a group of participants. You will work closely with families, representatives, support coordinators, staff, and external providers to ensure person-centred supports align with participant goals and NDIS requirements.

The role focuses on day-to-day coordination, stakeholder relationships, team support, and continuous service improvement, with a supportive

Qualifications

• NDIS knowledge and case management experience within disability services.
• Strong stakeholder engagement and documentation skills.
• Ability to coordinate services across participants, families, and providers.

Responsibilities

• Build and maintain relationships with participants, families, and providers.
• Coordinate participant services from onboarding through ongoing reviews.
• Develop and update support plans, risk assessments, and progress reports.

Skills

NDIS knowledge

Case management

Stakeholder management

Communication

Documentation

Problem-solving

Independent work

Education

Disability or Community Services qualification

First Aid certificate

NDIS Worker Screening Check

Job description

Just Living is an award-winning, proudly South Australian registered NDIS service provider offering personalised disability supports and specialist accommodation options, including Supported Independent Living (SIL), Short-Term Accommodation (STA), and Specialist Disability Accommodation (SDA). Our mission is to empower participants to maintain independence, dignity, and achieve their individual goals.

About the Role

We’re looking for an experienced Service Coordinator with a strong background in NDIS service delivery and case management.

You’ll coordinate services for a medium-sized, manageable group of participants, working closely with families, representatives, support coordinators, support workers, and external providers to deliver person-centred, high-quality supports.

This non-clinical role focuses on coordinating day-to-day services, maintaining strong stakeholder relationships, supporting frontline staff, and ensuring services meet participant goals and NDIS requirements.

• Competitive salary package including super
• Balanced workload and supportive workplace culture
• Diverse exposure across a variety of participant needs
• Generous support for professional development and training
• Employee Assistance Program access
• Genuine opportunities to contribute to service improvement

Key Responsibilities

• Build and maintain productive relationships with participants, families, representatives, support coordinators, and external providers
• Coordinate participant services from onboarding through to ongoing review and service transition
• Develop, review, and update support plans, service agreements, risk assessments, and progress reports
• Ensure supports align with participant goals, preferences, funding, and NDIS plans
• Monitor service quality, participant satisfaction, goal progress, and changing support needs
• Conduct regular participant reviews, stakeholder meetings, and service check-ins
• Work closely with rostering and operational teams to ensure consistent service delivery
• Provide guidance and day-to-day support to disability support workers
• Respond to participant concerns, incidents, service issues, and changes in circumstances
• Maintain accurate case notes, participant records, and compliance documentation
• Support incident investigations, corrective actions, and required reporting
• Ensure services comply with NDIS Practice Standards and organisational policies
• Identify risks, service gaps, and opportunities for continuous improvement

Your Experience and Qualifications

• Strong service coordination and case management experience within the NDIS, disability, or community services sector
• Demonstrated understanding of NDIS participant plans, funded supports, service agreements, and provider responsibilities
• Sound knowledge of NDIS Practice Standards and Quality Indicators
• Understanding of NDIS Commission requirements, including incident management, reportable incidents, complaints, and safeguarding
• Experience coordinating supports for people with complex needs, preferably within SIL, accommodation, or community settings
• Proven ability to coordinate multiple stakeholders and manage differing priorities
• Experience developing participant support plans, risk assessments, and service documentation
• Strong communication, organisation, problem-solving, and conflict-resolution skills
• Ability to work independently while contributing effectively to a team
• Experience supervising or supporting disability support workers
• Relevant qualification in disability, community services, case management, or a related discipline is desirable
• Valid SA driver’s licence, First Aid certificate, NDIS Worker Screening Check, and required clearances

Why Choose Just Living?

Join a supportive team passionate about quality services and genuine participant outcomes. Make a meaningful impact in a role that values your experience, supports your growth, and respects your work-life balance.