General Manager

Kanda; Rockhampton Regional; Presencial; AUD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly RDO for full-time employees

Sonder wellness app access

Rewards hub with savings and cashback

Employee recognition programs

Orbit World Travel Club membership

Long-term career opportunities

Descripción de la vacante

Kanda is seeking a General Manager to lead Disability operations across Queensland, accountable for service quality, financial performance and growth. You will shape the business plan, manage budgets, build referral networks and guide regional managers.

This senior role combines strategic leadership with hands-on delivery to achieve strong care and commercial results. The position is 12-month fixed term, based in Rockhampton, Mackay or Brisbane, offering opportunity to shape disability services

Formación

• Proven experience in a senior management role within disability, healthcare or community services.
• Comprehensive knowledge of the NDIS framework and its application in Queensland.
• Strong leadership with ability to develop high performing teams.
• Excellent communication with diverse stakeholders.
• Strategic thinking and business acumen with growth and efficiency track record.
• Advanced Diploma or higher in Human Services or equivalent.

Responsabilidades

• Developing and delivering the Disability operational business plan and budget.
• Overseeing rostering and service delivery so participants get continuity of care and the business keeps healthy margins.
• Planning for workforce optimisation, controlling overheads and improving efficiency across our Disability systems and processes.
• Making sure we meet all NDIS Quality and Safeguarding standards and staying across changes to awards, legislation and funding body pricing.
• Leading business development with Support Coordination and Plan Manager businesses, funding bodies and other contacts to build new referral sources.
• Leading tender responses and working with the Marketing Manager and Service Development Managers on sales plans and promotion.
• Coaching and developing your people, identifying future leaders and building a culture where learning is encouraged.
• Forecasting monthly, spotting revenue and margin gaps early, and putting plans in place to meet budget.

Conocimientos

Senior management

Leadership

NDIS knowledge

Stakeholder engagement

Strategic planning

Educación

Advanced Diploma or higher in Human Services

Descripción del empleo

Across Queensland, NDIS participants rely on teams who deliver safe, consistent and genuinely person-centred support. Behind every one of those teams is a leader who sets the direction and holds the standard. As General Manager, that leader is you.

You’ll lead Kanda’s Disability operations across the state, with full accountability for service quality, financial performance and growth. You’ll shape the business plan and budget, build new referral relationships with stakeholders, lead tender responses, and guide the Service Development & Regional Managers who bring it all to life each day. It’s a senior role where strategy and delivery meet, and where strong care and strong commercial results are expected to go hand in hand.

This is a 12-month fixed term opportunity covering a secondment, and you can be based in Rockhampton, Mackay or Brisbane. For the right leader, it’s a chance to make a real mark on how Kanda delivers disability services across Queensland.

What you’ll be doing

• Developing and delivering the Disability operational business plan and budget
• Overseeing rostering and service delivery so participants get continuity of care and the business keeps healthy margins
• Planning for workforce optimisation, controlling overheads and improving efficiency across our Disability systems and processes
• Making sure we meet all NDIS Quality and Safeguarding standards and staying across changes to awards, legislation and funding body pricing
• Leading business development with Support Coordination and Plan Manager businesses, funding bodies and other contacts to build new referral sources
• Leading tender responses and working with the Marketing Manager and Service Development Managers on sales plans and promotion
• Coaching and developing your people, identifying future leaders and building a culture where learning is encouraged
• Forecasting monthly, spotting revenue and margin gaps early, and putting plans in place to meet budget

Across Queensland, NDIS participants rely on teams who deliver safe, consistent and genuinely person-centred support. Behind every one of those teams is a leader who sets the direction and holds the standard. As General Manager, that leader is you.

You’ll lead Kanda’s Disability operations across the state, with full accountability for service quality, financial performance and growth. You’ll shape the business plan and budget, build new referral relationships with stakeholders, lead tender responses, and guide the Service Development & Regional Managers who bring it all to life each day. It’s a senior role where strategy and delivery meet, and where strong care and strong commercial results are expected to go hand in hand.

This is a 12-month fixed term opportunity covering a secondment, and you can be based in Rockhampton, Mackay or Brisbane. For the right leader, it’s a chance to make a real mark on how Kanda delivers disability services across Queensland.

What you’ll be doing

• Developing and delivering the Disability operational business plan and budget
• Overseeing rostering and service delivery so participants get continuity of care and the business keeps healthy margins
• Planning for workforce optimisation, controlling overheads and improving efficiency across our Disability systems and processes
• Making sure we meet all NDIS Quality and Safeguarding standards and staying across changes to awards, legislation and funding body pricing
• Leading business development with Support Coordination and Plan Manager businesses, funding bodies and other contacts to build new referral sources
• Leading tender responses and working with the Marketing Manager and Service Development Managers on sales plans and promotion
• Coaching and developing your people, identifying future leaders and building a culture where learning is encouraged
• Forecasting monthly, spotting revenue and margin gaps early, and putting plans in place to meet budget

You’re the right person if...

• You have proven experience in a senior management role within the disability, healthcare or community services sector
• You have comprehensive knowledge of the NDIS framework and its application within Queensland
• You have strong leadership skills and a demonstrated ability to manage and develop high performing teams
• You have excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders
• You bring strategic thinking and business acumen, with a track record of achieving business growth and operational efficiency
• You hold an Advanced Diploma or higher in Human Services or a related field and/or have relevant industry experience

Why Kanda

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome - they’re essential to who we are and what we do.