General Manager

Kanda; Brisbane; Presencial; AUD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly RDO

Wellness app access

Rewards hub

Employee recognition

Orbit World Travel Club

Long-term career opportunities

Descripción de la vacante

Kanda is seeking a General Manager to lead Disability operations across Queensland. The role has full accountability for service quality, financial performance and growth, with responsibility for the business plan, budget, referrals and tender responses.

This senior position reports to drive strong care and commercial results across Rockhampton, Mackay or Brisbane. The role requires proven leadership in disability or related sectors, deep NDIS knowledge in Queensland, and a track record of

Formación

• Senior management experience in disability, healthcare or community services.
• Comprehensive knowledge of the NDIS framework in Queensland.
• Strong leadership with ability to grow and develop high performing teams.
• Excellent communication and engagement with diverse stakeholders.
• Strategic thinking with a proven record of driving growth and efficiency.
• Advanced Diploma or higher in Human Services or equivalent

Responsabilidades

• Develop and deliver the Disability operational business plan and budget.
• Oversee rostering and service delivery to maintain continuity of care and margins.
• Plan workforce optimisation, reduce overheads and improve efficiency.
• Ensure compliance with NDIS Quality & Safeguarding standards and pricing changes.
• Lead business development with referral sources and funding bodies.
• Coordinate tender responses with Marketing and Service Development Managers.
• Coach and develop staff, identify future leaders, promote learning.
• Forecast monthly performance and address revenue/margin gaps to meet budget.

Conocimientos

Strategic leadership

Financial management

Business development

Tender management

Stakeholder engagement

NDIS knowledge

Team development

Educación

Advanced Diploma or higher in Human Services

Descripción del empleo

Across Queensland, NDIS participants rely on teams who deliver safe, consistent and genuinely person-centred support. Behind every one of those teams is a leader who sets the direction and holds the standard. As General Manager, that leader is you.

You’ll lead Kanda’s Disability operations across the state, with full accountability for service quality, financial performance and growth. You’ll shape the business plan and budget, build new referral relationships with stakeholders, lead tender responses, and guide the Service Development & Regional Managers who bring it all to life each day. It’s a senior role where strategy and delivery meet, and where strong care and strong commercial results are expected to go hand in hand.

This is a 12-month fixed term opportunity covering a secondment, and you can be based in Rockhampton, Mackay or Brisbane. For the right leader, it’s a chance to make a real mark on how Kanda delivers disability services across Queensland.

What you’ll be doing

• Developing and delivering the Disability operational business plan and budget
• Overseeing rostering and service delivery so participants get continuity of care and the business keeps healthy margins
• Planning for workforce optimisation, controlling overheads and improving efficiency across our Disability systems and processes
• Making sure we meet all NDIS Quality and Safeguarding standards and staying across changes to awards, legislation and funding body pricing
• Leading business development with Support Coordination and Plan Manager businesses, funding bodies and other contacts to build new referral sources
• Leading tender responses and working with the Marketing Manager and Service Development Managers on sales plans and promotion
• Coaching and developing your people, identifying future leaders and building a culture where learning is encouraged
• Forecasting monthly, spotting revenue and margin gaps early, and putting plans in place to meet budget

Across Queensland, NDIS participants rely on teams who deliver safe, consistent and genuinely person-centred support. Behind every one of those teams is a leader who sets the direction and holds the standard. As General Manager, that leader is you.

You’ll lead Kanda’s Disability operations across the state, with full accountability for service quality, financial performance and growth. You’ll shape the business plan and budget, build new referral relationships with stakeholders, lead tender responses, and guide the Service Development & Regional Managers who bring it all to life each day. It’s a senior role where strategy and delivery meet, and where strong care and strong commercial results are expected to go hand in hand.

This is a 12-month fixed term opportunity covering a secondment, and you can be based in Rockhampton, Mackay or Brisbane. For the right leader, it’s a chance to make a real mark on how Kanda delivers disability services across Queensland.

What you’ll be doing

• Developing and delivering the Disability operational business plan and budget
• Overseeing rostering and service delivery so participants get continuity of care and the business keeps healthy margins
• Planning for workforce optimisation, controlling overheads and improving efficiency across our Disability systems and processes
• Making sure we meet all NDIS Quality and Safeguarding standards and staying across changes to awards, legislation and funding body pricing
• Leading business development with Support Coordination and Plan Manager businesses, funding bodies and other contacts to build new referral sources
• Leading tender responses and working with the Marketing Manager and Service Development Managers on sales plans and promotion
• Coaching and developing your people, identifying future leaders and building a culture where learning is encouraged
• Forecasting monthly, spotting revenue and margin gaps early, and putting plans in place to meet budget

You’re the right person if...

• You have proven experience in a senior management role within the disability, healthcare or community services sector
• You have comprehensive knowledge of the NDIS framework and its application within Queensland
• You have strong leadership skills and a demonstrated ability to manage and develop high performing teams
• You have excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders
• You bring strategic thinking and business acumen, with a track record of achieving business growth and operational efficiency
• You hold an Advanced Diploma or higher in Human Services or a related field and/or have relevant industry experience

Why Kanda

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome - they’re essential to who we are and what we do.