Case Manager - Mackay

Kanda; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly RDO - 12 extra leave days per年

Wellness initiatives plus 24/7 access

Employee rewards hub with savings and

Employee recognition (Employee of the

Orbit World Travel Club membership – $

Long-term career opportunities

Job summary

Kanda in Mackay, Australia is seeking a passionate, hands-on Case Manager to lead a team in residential care and support young people daily. You will advocate for clients, develop care plans, and collaborate with partners to ensure holistic outcomes.

The role emphasizes leadership shaping culture and direct involvement in care delivery to sustain continuity and quality of support for young people.

Qualifications

• Experience in children, youth and family services at management or supervisory level.
• Certificate IV, Diploma or Degree in Child, Youth & Family Intervention, Social Work or related discipline.
• Knowledge of Child Protection principles and ability to work with government and non-government agencies.
• Valid Driver's Licence, Working with Children Check, NDIS Worker Screening Clearance and LCS2 Approval (or willing to obtain).

Responsibilities

• Lead and support a team of residential care workers to deliver high-quality, person-centred care.
• Develop, implement and regularly review individual care plans reflecting each young person’s needs and goals.
• Collaborate with stakeholders, government agencies and community partners to ensure coordinated, holistic support.
• Ensure mandatory reporting and administrative tasks are completed accurately and on time.
• Active participation in supervision, team meetings and stakeholder discussions to drive communication and continuous improvement.
• Provide direct care support to young people when needed to maintain continuity and consistency of care.

Skills

Leadership

Case management

Team supervision

Stakeholder collaboration

Communication

Education

Certificate IV in Child, Youth & Family Intervention / Diploma / Degree in Social Work or related

Job description

Some roles are just jobs. This one leaves a mark.

We're looking for a passionate, hands‑on Case Manager to join Kanda's Children, Youth & Family Services team full‑time in Mackay. You'll walk alongside young people in residential care every single day, supporting them, advocating for them and leading a dedicated team of residential care workers who show up and do the same.

This is the kind of role where your leadership shapes culture, your care shapes outcomes and the work you do genuinely changes the trajectory of a young person's life.

If that's what gets you out of bed in the morning, we'd love to meet you.

What you'll be doing

• Leading and supporting a team of residential care workers to deliver consistent, high-quality and person‑centred care
• Developing, implementing and regularly reviewing individual care plans that truly reflect the needs and goals of each young person
• Collaborating with stakeholders, government agencies and community partners to ensure coordinated, holistic support
• Ensuring mandatory reporting and administrative tasks are completed accurately and on time, every time
• Actively participating in supervision, team meetings and stakeholder discussions to drive communication and continuous improvement
• Stepping in to provide direct care support to young people when needed to maintain continuity and consistency of care

Some roles are just jobs. This one leaves a mark.

We're looking for a passionate, hands‑on Case Manager to join Kanda's Children, Youth & Family Services team full‑time in Mackay. You'll walk alongside young people in residential care every single day, supporting them, advocating for them and leading a dedicated team of residential care workers who show up and do the same.

This is the kind of role where your leadership shapes culture, your care shapes outcomes and the work you do genuinely changes the trajectory of a young person's life.

If that's what gets you out of bed in the morning, we'd love to meet you.

What you'll be doing

• Leading and supporting a team of residential care workers to deliver consistent, high-quality and person‑centred care
• Developing, implementing and regularly reviewing individual care plans that truly reflect the needs and goals of each young person
• Collaborating with stakeholders, government agencies and community partners to ensure coordinated, holistic support
• Ensuring mandatory reporting and administrative tasks are completed accurately and on time, every time
• Actively participating in supervision, team meetings and stakeholder discussions to drive communication and continuous improvement
• Stepping in to provide direct care support to young people when needed to maintain continuity and consistency of care

You're the right person if...

• You have demonstrated experience in children, youth and family services or a similar sector at a management or supervisory level - and you lead with heart as much as skill
• You hold a Certificate IV, Diploma or Degree in Child, Youth & Family Intervention, Social Work or a related discipline
• You have a strong understanding of Child Protection principles and are confident working alongside government and non‑government agencies
• You're a natural leader with excellent decision‑making and interpersonal skills who brings out the best in the people around you
• You hold a valid Driver's Licence, Working with Children Check, NDIS Worker Screening Clearance and LCS2 Approval (or willing to obtain)

Why Kanda

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.
We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome - they're essential to who we are and what we do.